Re: Telephone problems - Help/Advice PLEASE

On Mon, 14 May 2007 22:32:47 -0500, Jim Redelfs
<jim.redelfs@xxxxxxxxxxxxxxxxx> wrote:

In article <k0mg43lmkfbl1jsf8bm0f1jndush6flcmo@xxxxxxx>,
Roy Starrin <starrin@xxxxxxxxxxx> wrote:

Was suddenly contronted with the Sunday a.m. and can't find
appropriate forum to address it.

This newsgroup is appropriate. Are you often confronted by Sunday A.M.s?

Once a week. Suffering from lack of coffee when I wrote that

Verizon...will send a tech out on Friday the 18th.

Five days out? Is your neighborhood flooded and under water? Was there a
wide-spread, natural disaster a day or two earlier? A five-day commitment for
OOS (out of service) trouble is really, REALLY poor service. I'd scream like
a banshee unless the conditions I asked about apply.
In my discussion with the techs I found sitting in their trucks
outside the CO, they mentioned that they have been advised that
morning that Virginia Beach was so far behind that additional troops
were being deployed from northern VA and would be there (here) before
the day was out.

FWIW, you probably misunderstood their commitment. The usual line is "We will
repair your service as quickly as possible but no later than xx date." Given
that, your service may be restored well before Friday.

3. Have unplugged, house from NID. Situation 2 remains unchanged.

The trouble is in the telco facilities.

Was sort of hoping there was a lineman out there who could provide
some advice.

OOS trouble here is repaired within 24 hours. For a day or so following
particularly severe weather, the interval is occasionally 48 hours. You
should expect a similar level of service.

First, thanks for the comprehensive input:

Interestingly, the problem went away, announced by a computerized
phone call, which contained no other information, at 5 p.m. yesterday
- about 30 hours.
It cleared up after, per the instructions in the phone book, I emailed
their consumer complaint folks around noon and told them that having
no 911 for 5 days was totally unsat, and the next email was going to
the SCC, just as they also provide for in the book.
I also found that calling them is a farce - especially when you have
no phone. In my initial trouble call, when I finally got to a real
person, I discussed with the "agent" at great
length all I had done to I.D. that the problem was outside my
premises. When I finally found out how to handle the situation on
line therough their repair page, I called up the report, and it
contained the following: No dial tone
This morning, that same page still contains the same information, with
an ETR of 1800 Friday the 18th, in spite of my having updated it and
their acknowledgment that they got the update. And the repair history
indicates that no repairs have been associated with my number for the
past 14 days. Am going to let it sit for a day to see if it gets
updated. Then I'll cancel it if it is still active.
Again, thanks to all for all the inputs

.

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