Re: Is music123.com still really in business?
- From: "Tony Done" <tonydone@xxxxxxxxxxx>
- Date: Thu, 08 Sep 2005 03:24:54 GMT
I got stuff from them OK a couple of weeks ago, but there is no customer
interaction, only robotic messages. I waited on hold for 10 minutes on an
international call, then hung up. I got the "shipping" message until the day
that the pending credit card purchase would have expired - 10 working
days? - then they shipped it. I won't be buying from them again, too scary.
"rgordon" <r-gordon-7@xxxxxxxxxxx> wrote in message
> Does anyone know if music123.com is still "really" in business.? I know
> they "appear to be", i.e. their website works, they are taking orders and
> are charging credit cards for the orders, etc. But are they currently
> actually shipping/filling any orders???
> My order for an allegedly in-stock item was shown on their website's Order
> Summary page as being "in shipping" - unchanged - for a full two weeks
> after I placed the order. I phoned their "Customer Service" after over one
> week of it showing as being "in shipping". After a 25 minute wait on hold,
> the Customer Service Rep said the item was indeed in stock, the order was
> "in shipping", and it would ship "in the next few days" - but due to a
> "warehouse shipping backlog" that was causing delays in all their
> shipments, she couldn't say exactly what day that would be. A week later,
> with my order was unchanged - still showing as being "in shipping" on the
> website Order Summary page. After waiting another 25 minutes for another
> Customer Service Rep, I was told that due to the "warehouse shipping
> backlog" they couldn't say when the order would ship at all, but that the
> item was still in stock and the order was still "in shipping". She did say
> they hoped to clear the warehouse shipping backlog in "two or three
> weeks". When I asked if that meant the allegedly "in stock" order might
> not ship for yet another two or three weeks and maybe longer - making a
> total of five weeks and maybe longer just to ship out the door an item
> that has been in stock this whole time - she said yes. When I said that
> was unacceptable and asked to speak to a supervisor, she was gone for a
> time, and then came back to tell me the supervisor was busy on other calls
> and would not take my call now (even if I was willing to continue to wait
> on hold - which I offered to do) and that the only way I could speak to a
> supervisor would be to have the supervisor call me back - "within 24 to 48
> hours". That was even more unacceptable. and the last straw. So, I
> simply cancelled the order and have since placed it elsewhere.
> We'll see how long it takes them to refund the charge. Though, if the
> credit doesn't show up within the next 72 hours, I guess I'll have to
> contact the credit card company and have them reverse the charge.
> BTW, I ordered from music123.com once before, several months ago. The item
> I ordered that time was also shown as being in stock when I placed the
> order. (and the phone order person with whom I was dealing supposedly
> physically checked the one in stock and called me back to confirm it had a
> particular feature I needed - a feature that the item's then-current
> production run had, but that prior production runs of the item did not
> have.) Then, when the order didn't ship from music123.com for week or so,
> I called them and was told they'd made a mistake - the item wasn't "in
> stock" after all (which of course called into question what if anything
> the salesman had checked to "physically confirm" the one 'in stock' had
> the feature I needed) - and I had to wait for them to receive a "new
> shipment" - which at least certainly would have the new feature - or so I
> was told. When I finally received the item over a month later, it was "old
> stock". i.e. missing the feature from the then-current production run
> about which I had asked. All that music123.com would do was to let me
> either return the item or refund to me a small amount of the price if I
> didn't want to return the item. I finally resolved the problem myself, by
> bypassing music123.com entirely and contacting the distributor directly -
> who promptly swapped out the "old stock" item for a new stock item with
> the feature I needed from the outset - and the distributor paid for the
> corrective shipping both ways. (Kudos, BTW to Italia Guitars and their US
> distributor, LPD Music, for correcting that problem the right way when
> music123.com wouldn't...)
> Anyhow, all this sounds to me like music123.com is an outfit in trouble
> and living on little more than credit card float. Anyone know?
- Is music123.com still really in business?
- From: rgordon
- Is music123.com still really in business?
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