Is music123.com still really in business?
- From: "rgordon" <r-gordon-7@xxxxxxxxxxx>
- Date: Wed, 7 Sep 2005 18:15:10 -0700
Does anyone know if music123.com is still "really" in business.? I know they
"appear to be", i.e. their website works, they are taking orders and are
charging credit cards for the orders, etc. But are they currently actually
shipping/filling any orders???
My order for an allegedly in-stock item was shown on their website's Order
Summary page as being "in shipping" - unchanged - for a full two weeks after
I placed the order. I phoned their "Customer Service" after over one week of
it showing as being "in shipping". After a 25 minute wait on hold, the
Customer Service Rep said the item was indeed in stock, the order was "in
shipping", and it would ship "in the next few days" - but due to a "warehouse
shipping backlog" that was causing delays in all their shipments, she couldn't
say exactly what day that would be. A week later, with my order was
unchanged - still showing as being "in shipping" on the website Order
Summary page. After waiting another 25 minutes for another Customer Service
Rep, I was told that due to the "warehouse shipping backlog" they couldn't
say when the order would ship at all, but that the item was still in stock
and the order was still "in shipping". She did say they hoped to clear the
warehouse shipping backlog in "two or three weeks". When I asked if that
meant the allegedly "in stock" order might not ship for yet another two or
three weeks and maybe longer - making a total of five weeks and maybe longer
just to ship out the door an item that has been in stock this whole time -
she said yes. When I said that was unacceptable and asked to speak to a
supervisor, she was gone for a time, and then came back to tell me the
supervisor was busy on other calls and would not take my call now (even if I
was willing to continue to wait on hold - which I offered to do) and that
the only way I could speak to a supervisor would be to have the supervisor
call me back - "within 24 to 48 hours". That was even more unacceptable.
and the last straw. So, I simply cancelled the order and have since placed
it elsewhere.
We'll see how long it takes them to refund the charge. Though, if the credit
doesn't show up within the next 72 hours, I guess I'll have to contact the
credit card company and have them reverse the charge.
BTW, I ordered from music123.com once before, several months ago. The item I
ordered that time was also shown as being in stock when I placed the order.
(and the phone order person with whom I was dealing supposedly physically
checked the one in stock and called me back to confirm it had a particular
feature I needed - a feature that the item's then-current production run
had, but that prior production runs of the item did not have.) Then, when
the order didn't ship from music123.com for week or so, I called them and
was told they'd made a mistake - the item wasn't "in stock" after all (which
of course called into question what if anything the salesman had checked to
"physically confirm" the one 'in stock' had the feature I needed) - and I
had to wait for them to receive a "new shipment" - which at least certainly
would have the new feature - or so I was told. When I finally received the
item over a month later, it was "old stock". i.e. missing the feature from
the then-current production run about which I had asked. All that
music123.com would do was to let me either return the item or refund to me a
small amount of the price if I didn't want to return the item. I finally
resolved the problem myself, by bypassing music123.com entirely and
contacting the distributor directly - who promptly swapped out the "old
stock" item for a new stock item with the feature I needed from the outset -
and the distributor paid for the corrective shipping both ways. (Kudos, BTW
to Italia Guitars and their US distributor, LPD Music, for correcting that
problem the right way when music123.com wouldn't...)
Anyhow, all this sounds to me like music123.com is an outfit in trouble and
living on little more than credit card float. Anyone know?
.
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