Re: HP Printers
- From: Alienjones <Alienjones@xxxxxxxxxxxxxxx>
- Date: Mon, 14 Apr 2008 20:36:12 +1000
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BoilerBill wrote:
| On Mon, 14 Apr 2008 12:28:46 +1000, Alienjones
| <Alienjones@xxxxxxxxxxxxxxx> wrote:
|
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|> BoilerBill wrote:
|> | Just in case anyone else is thinking of getting a new A3 printer, this
|> | is the final result of my buying a Photosmart Pro B8350 and having a
|> | major run round by their 'help desk' jocks
|> |
|> | Has anyone else hit this problem with them and have they found a
|> | driver which will work with this printer?
|> |
|> |
|> |
|> |
|> |
|> | Keith J Chesworth
|>
|>
|> My experience with HP support is that they are absolutely the best
|> printer support I've ever had. They Leave Epson for dead.
|>
|> Having said that, your printer is what is termed "entry level" to A3
|> printing of photos. You need to be aware that Photoshop does not print
|> to printers.
|>
|> Yep, it prints to either Windows or MAc's OS which in turn spools the
|> document and uses the "Basic driver" to print with. Photoshop can send a
|> printer a "Profile" to match paper types and RGB types but it doesn't
|> print by itself.
|>
|> If you can provide some simple information, you will get some precise
help.
|>
|> 1. What are you using? Windows or MacOS?
|
| Windows XP pro
|> 2. can you make a test print from the printer configuration part of
your OS?
|
| Yes
|
|> Then there are simple mistakes ...things like "how did you install the
|> printer driver"? Just connecting it and hoping the OS picks it up as a
|> plug and pray devise is dynamite, absolutely guaranteed to fail.
|
| The driver was downloaded from their site and the 'load printer'
| system was pointed to the drive and folder into which I had exploded
| it.
|> If you did that, you better phone HP support for a walk through on how
|> to remove all traces of What the OS decided would be the driver.
|
|
| K
This may sound like an over simplistic question but what happened to the
installation disc?
All my HP (most Canon and Epson too) printers have required you to
install the driver without the printer being on-line. At the end of the
installation, you are asked to switch the printer on so it can be
"discovered".
The point of this is to install essential dynamic link libraries into
Windows itself so that when the plug and prey part of windows discovers
the printer, it has the essential components for a clean install already
in areas of Windows that post discovery, cannot be written to.
So now provided you did this in the right sequence, Photoshop should
pick up the *OPTION* to use this printer. If you already have another
printer or even Primo (the pdf converter or a fax) set as your default
printer, you need to be aware that early Photoshop CS3's print modules
are flawed and may not necessarily send the print data to the right printer.
You can overcome this by actually paying for a licensed version of
Photoshop - it's the cracked ones that can't be updated... which will
let you update from the version with the flawed module or, set the
printer information the way you want it before loading Photoshop.
When photoshop then 'sees' the default printer complete with all it's
settings, it will be the HP and information will be sent to it which
should result in very nice photographs.
Provided you followed the right sequence to install the printer, the
problem is with Photoshop. If my help doesn't work, call Adobe's help
desk... It's nothing to do with HP.
- --
from Douglas,
If my PGP key is missing, the
post is a forgery. Ignore it.
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.
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- HP Printers
- From: BoilerBill
- Re: HP Printers
- From: Alienjones
- Re: HP Printers
- From: BoilerBill
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