Re: locked out of the game

Urbin wrote:
On Wed, 6 Jul 2011 04:57:57 +0000 (UTC), John Gordon wrote:
In<Yq-dnWQvUMadd47TnZ2dnUVZ_gKdnZ2d@xxxxxxxxxxxxx> josephus<dogbird@xxxxxxxxxxxxx> writes:

I was repairing my hardware and I tried to login to test and I got a
message "due to the suspicous activity my account was locked." but
blizz in their great wisdom require me to login to battle net. but my
account is locked and I cant get in touch with support. They
clobbered my password and now I cant even login to complain.
they kept sending me to the battle net login and I cant login because
my password is clobberd :(

I believe they send an email to your registered address with instructions
on how to get a new password. Have you read your email lately?

I went through this about two months ago, when I tried to play on my laptop
over a public WLAN in the train. I got a mail from Blizzard with a link that
allowed me to reclaim my account using my authenticator and then let me set
a new password. To be on the safe side, I typed in the URL of the link
manually instead of following it from the mail.

The biggest delay was that I use greylisting to fight spam and the process
involved mails from two separate Blizzard addresses and they resend their
mails immediately if first delivery fails (too soon for my greylisting
setup) and then only after an hour. So it took me two hours to get my
account working again, but only due to my greylisting. Otherwise it would
have been a matter of two minutes (and likely will be next time, unless they
change their e-mail adresses in the meantime).

Cheers
Urbin

i have the droid app to generate #s but how do i use it it is not user friendly. you will need the right procedure to use it.
my celphone does not have an external keyboard. some apps think it does. sigh. how do I use that thing to reestablish my password? the app apparently generated a new username. this is not helpful


josephus
.

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