Re: Sony pre-emptively attacks BBC Watchdog

"Jonah Falcon" <jonahnynla@xxxxxxxxxxxxxx> wrote in message
news:W8udnSZXDcIlwS_XnZ2dnUVZ_tednZ2d@xxxxxxxxxxxxxxxx
http://www.gamestooge.com/2009/09/17/sony-pre-emptively-attacks-bbc-watchdog-report/

Eurogamer is reporting that Sony has pre-emptively attacked a BBC Watchdog
Report that will air detailing PlayStation 3 "Yellow Light of Death"
failures, and exhibiting Sony's refusal to replace them.

In response, Sony has written an enormous six-page document - reprinted
exclusively on GamesIndustry.biz - that questions the validity and
accuracy of the Watchdog report.

"From the correspondence to date, I have serious concerns as to the
accuracy of these allegations and the likely tone of the Watchdog report,"
wrote Ray Maguire, MD of Sony UK, in response to Watchdog's allegations.

"The information that you have provided suggests a fundamental
misunderstanding of the technical issues and a mis-characterisation of
SCEUK's Out of Warranty repairs policy."

While failure rates are debatable, BBC Watchdog's demonstration of any
Sony refusal to replace them is damning, and while Sony can refute it in
written press releases, Watchdog can use Damon Wayans' old standup line,
"Yes, but do you have tape?"

There's a reason Microsoft spent a billion dollars on warranty extension
and for the first few years free overnight shipping on defective consoles,
Sony


I watched this program with interest because, until then, I had no idea the
PS3 was suffering similar problems to the xbox360. I guess that's the
problem with new tech. The more sophisticated it is, the more likely it is
to break :)

However, I'm not surprised with Sony's handling. IMHO Sony doesn't give a
sh*t about it's customers. I bought a Sony E-reader in April (PRS-505) and
it's broken twice, with the same fault, since then. I was expecting to have
the unit replaced with a new one the second time it happened. But, no, Sony
just repaired it again while I waited yet another 2 weeks.

Sony is on my "Don't buy from them again" list.
--
Jim
<Remove tinned meat product to reply>

Digiguide: The online TV Planner <http://getdigiguide.com/?p=1&r=9359>

I like to leave messages *before* the beep.






.

Relevant Pages

  • Re: OT: Sony pre-emptively attacks BBC Watchdog
    ... Eurogamer is reporting that Sony has pre-emptively attacked a BBC Watchdog ... Report that will air detailing PlayStation 3 "Yellow Light of Death" ... failures, and exhibiting Sony's refusal to replace them. ...
    (alt.games.video.xbox)
  • Re: OT: Sony pre-emptively attacks BBC Watchdog
    ... Report that will air detailing PlayStation 3 "Yellow Light of Death" ... Maguire, MD of Sony UK, in response to Watchdog's allegations. ... Out of Warranty repairs policy." ... recently and they want $150 to repair it) but at least they can be ...
    (alt.games.video.xbox)
  • Sony leaving the Cell altogetrher?
    ... Sony Corp, the world's second-largest consumer electronics maker, plans to withdraw from its basic research project with IBM Corp and Toshiba Corp to develop manufacturing technologies for next-generation semiconductor chips, the Nikkei reported on Wednesday. ... This project began in late 2005 and is scheduled to run until the end of 2010, the report said. ...
    (alt.games.video.xbox)
  • Re: OT: Sony pre-emptively attacks BBC Watchdog
    ... Report that will air detailing PlayStation 3 "Yellow Light of Death" ... Maguire, MD of Sony UK, in response to Watchdog's allegations. ... Out of Warranty repairs policy." ...
    (alt.games.video.xbox)
  • Re: Cutting off their nose to spite their face:
    ... Journalism's job is to *REPORT*. ... it was a rumor. ... that Sony sees themselves as being above it all and they ... Even Kotaku ...
    (alt.games.video.xbox)