Re: Good News Guys

On Aug 14, 8:47 pm, Doug Jacobs <djac...@xxxxxxxxxxxxxxx> wrote:
BoodyBandit <allaboutga...@xxxxxxxxxxx> wrote:
He didn't mention anything about how to box it other than only sending
in the unit itself. I told him I know the drill. I am really surprised
they told me to ship it out myself. They usually send you a box with
specific instructions to follow. I have a few of those boxes (I call
them affectionately coffins) to send it out in already from past RROD
issues.

That's why I'm surprised.  I assume the coffins come with sturdy
cardboard, and maybe some padding to help protect the thing on its trip to
and from the repair center.  Otherwise, do you honestly think the average
American knows how to package and ship something like a 360 such that it
won't arrive in an even more damaged state than when it left the house?  
Of course then Microsoft could simply blame the customer, who will then
have to file a grievence with UPS which will go nowhere since I'm guessing
most folks wouldn't even think about taking out insurance on the package -
not that I think Microsoft even covers that...  But still, if I was
shipping a $300 piece of electronics cross country, you better bet I'm
going to insure it!

--
It's not broken.  It's...advanced.

It is a very sturdy cardboard box MS sent me in the past. I just put
it in one of my old boxes from their repair center. I called them back
and finally got my label / call tag. They had the wrong email written
down. Maybe if MS used Americans for "America" (imagine that?), they
would of got it right the first time. We could barely understand each
other. The last guy I talked to barely had an accent at all. He got
the email to me within minutes.

Apparently MS gives you a choice of 3 methods. This is the email I
received after I told the repair rep to send me their procedures for
repairs:
Console Serial Number:

Thank you for contacting Xbox Customer Support! We are processing
your request to repair your console. In the meantime, please read the
IMPORTANT information below:



We have 3 shipping methods to get your console to us:

If you were sent an electronic mailing label

· You should receive a separate e-mail notification with
instructions for printing the label. Follow the instructions below to
ship your console to us using the electronic label.

· If you have not received your electronic label in your e-
mail after 24 hours, please check your “junk mail” or “spam” folders
in your email application. If the shipping label email is not present,
please contact Xbox Support to verify your email address, or request
an alternative shipping label.

· Use a sturdy package that is well padded to help protect the
contents during the shipping process. The service centre will return
the repaired or replaced components to you in our own packaging.

· Write your full return address and the Service Request
number on the outside of the package.



If you receive a pre-paid shipping box

· You will receive an empty shipping box with further
instructions included in the package.

· Below is the shipping information for the packaging
materials.

o Carrier Name: UPS

o Carrier Tracking Number: allaboutgamez@xxxxxxxxxxxx

· You can track the status of your package using the
UPS website and the tracking number provided above.



If you receive a paper label

· You should receive this in the next 3-5 days.

· Please package your console before this time.

· When UPS arrive, they will attach the label to the box
immediately and take it away.

· Use a sturdy package that is well padded to help protect the
contents during the shipping process. The service centre will return
the repaired or replaced components to you in our own packaging.

· Write your full return address and the Service Request
number on the outside of the package.



What to do next

· Remove the Hard Drive if attached (Xbox 360 only). For more
information on how to do this, see KB Article 906204.

· Remove any custom faceplates (Xbox 360 only). For more
information on how to do this, see KB article 907331 at
http://support.microsoft.com/kb/907331

· Remove any discs from the disc tray. For more information,
see KB article 907532 or KB article 906935. For the original Xbox, see
KB article 817396.





Do not:

· Do not write Xbox or Microsoft on the outside of the
package.

· Do not use your original Xbox or Xbox 360 packaging to send
your console to our Service Centre, as it will not be returned.

· Do not include any Games, Hard Drives, AV cables,
Controllers or any other accessories with the console unless
instructed by an Xbox Service Agent.



My address has changed?

· We can only perform return address changes before you have
shipped your console to our Service Center. Address changes after
this time are not possible.



How to check on the status of your console repair?

You can do this quickly and easily by going to https://service.xbox.com/servicesignin.aspx.
You can either use the Service Request ID and your zipcode to check
your repair status or sign in, click on the relevant device serial
number you have registered to view your status.



Once you send your console to us, it will take 2-3 Weeks to return to
you.



Thank you for your patience while we work to get your console repaired
and returned to you as quickly as possible!



Note: This is not a monitored email address.

.

Relevant Pages

  • Re: Good News Guys
    ... American knows how to package and ship something like a 360 such that it ... it in one of my old boxes from their repair center. ... Console Serial Number: ... If you were sent an electronic mailing label ...
    (alt.games.video.xbox)
  • RE: lsass.exe & the ever evading Admin passowrd.
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  • Re: Help Please!!!! WINDOWSsystem32configSYSTEM
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  • Re: microsoft fucks up in my favor
    ... their 360 and receiving 2 back. ... the console froze up on me. ... day and while on the phone with them, I got the red rings. ... I bitched at them and told them that I wanted my repair ...
    (alt.games.video.xbox)
  • Re: microsoft fucks up in my favor
    ... their 360 and receiving 2 back. ... the console froze up on me. ... day and while on the phone with them, I got the red rings. ... I bitched at them and told them that I wanted my repair ...
    (alt.games.video.xbox)
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