Re: My problems with Kamado Corp.
- From: David S <dspradling@xxxxxxx>
- Date: Thu, 16 Mar 2006 10:17:46 -0600
Kevin S. Wilson wrote:
On 16 Mar 2006 07:22:10 -0800, "Tania" <taniah1@xxxxxxxxxxxxx> wrote:No the cracks go all the way thru the unit in 3 place in the top and 1 is completely thru from top to bottom. Bottom has 2 all the way thru. Had an e-mail from Richard and he will let me know later today about the shipment date.
Sure can see why they removed your post... They don't like stuff like
that out for everyone to see! I've had problems with their service --
but nothing like yours. Even so, I completely had lost my patience
with them. Can I make a recommendation?
Call EVERY day. Sooner or later they will get tired of talking and
actually do something... maybe!
Yes, they'll do something. They'll rummage around in the shoebox that
passes for a filing system and re-open your "trouble ticket," placing
you more or less back where you were to begin with.
They're hopeless. You're hosed. They still owe me $156 after
double-charging my credit card and charging me for stainless-steel
bands that were supposed to be included for free. That was at least
two years ago.
I could've sold a dozen Kamados for them by word of mouth since buying
mine, but I no longer recommend them simply because of abysmal
customer service and flaky quality control.
As for the cracks: Is your K a textured model? All of my textured Ks
have numerous cracks running through the bottom half. They're
unsightly, and they annoy me because they shouldn't be there, but they
don't seem to have any effect on the K's functionality. I've seen
another textured K with ginormous, flaking cracks that still works
fine. The owner gave up on trying to get Kamado to replace it.
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