My problems with Kamado Corp.
- From: David S <dspradling@xxxxxxx>
- Date: Thu, 16 Mar 2006 08:33:38 -0600
How do you deal with a company that does not respond to e-mails or return phone calls?
Here is a little history and recap of my problem. I received my #7 in July 2001. About July 2005 it started cracking. August 8, 2005 I e-mailed customer service about the cracks. The two people in customer service have responded quickly to e-mails and returned my phone calls. After many e-mails with pictures of the cracks on November 19 I was e-mailed that I would get a replacement top and bottom under warranty. I would have to use all my old hardware and pay the freight charges. The order was sent to the factory for the replacement parts on Nov. 19.
The only contact from the sales office has been an invoice dated December 16, 2005 for the items I ordered to be shipped with the replacement parts. I have e-mailed and called the sales office several times about shipping dates. They have not answered any e-mails or returned any phone calls. If sales would have just answered a simple question this post would not have happened and I would not have the bad feeling I have.
It is now March 16, 2006. About 8 months since the first e-mail and I am still waiting for an answer. When will Kamado ship the replacement parts?
David Spradling
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