Re: Sephora RANT & ?


"Linda" <figaro6@xxxxxxx> wrote in message
news:1132398835.634427.262220@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Not a sound strategy. Those most offended are probably those who are
> on the mailing list (repeat customers included) but DIDN'T order,
> because they were more likely to be the ones aware of the inflated
> charges than those who continued the ordering process. Better to send
> an apology to everyone on their mailing list and those who ordered but
> aren't on the mailing list. But my bet goes to Sephora not apologizing
> at all as I'd expect the legal department would advise against it.
> Sephora will probably handle the problem on a case-by-case problem, and
> only when the customer brings the overcharging to their attention.
>
> On a similar vein, I was talking to a bank teller about the cameras
> filming transactions. She told me the tellers are instructed to 'go
> after' the customer if the telller realized he/she'd made a mistake
> only if the mistake was in the customer's favor. So if the teller
> cashed a check and gave the customer too much cash, go after them if
> possible to retrieve the overage. If the teller gave the customer too
> little cash, don't take action.
>
> Linda
>

Great point about the apology-to-all. My original intention was to buy two
tubes of Lipocils but when I saw that they were $55 instead of $35, I didn't
order them. If I hadn't wanted a couple other things, I wouldn't have place
an order at all. I just would have been annoyed.

I stopped even looking at Strawberry.net ads because I noticed they were
grossly inflating the retail prices, often "discounting" items and *still*
charging more than list price. Phooey on that!

cofarb


.

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