Re: report on customer rage

On 18 Nov 2005 17:02:52 -0800, "Day" <day_time_night@xxxxxxxx>
choked out these words:

<Snip>
>My current pet peeve are *Inattentive sales associates. With Wal-Mart
>our only 'department store' in town I often wonder, it must be store
>policy their 'associates' not ask if the customers need anything, does
>anyone know? They will walk by you to get to a fellow worker and start
>talking to them. I asked one the other day for the time, you would
>have thought I asked for her first born. I am spoilt, at other stores,
>Zellers for one, a worker would always ask if they walked by if I
>needed anything or would even just say 'hello' I feel ignored at
>Wal-Mart, I know, it seems to be in fashion to slam Wal-Mart but this
>one chain is the worst I've found for this sort of thing.

i was at Nordstrom today buying shoes, and the sales girl was
very friendly and helpful. maybe out of line, but i asked her
what her commission was. basically, her commission is the amount
of the sales tax. so, she made something like $13 commission on
the Cole Haans she sold me today. we both agreed that if
everyone in retail had to rely on commission to make money, then
shoppers would get much better service. i was in Nordies for
maybe half an hour today and something like six SAs said hello,
smiled, asked if i needed help. except for the guys from mens'
suits. they always seem to be look right past me when i walk by.
but i'm never in the market for a suit, so maybe that's why.

today i shopped at Nordstrom, Eddie Bauer, Express Men, BBW, and
Gap. i got the best service at Nordstrom. one guy asked me if i
needed any help at Express Men, but then when i went to check
out, there was no one at the counter. no one at the other stores
asked me if i needed any help. most of the time i *don't* need
help, but it's nice to know that there are people around who
*can* help if i need it. by the time i got to Nordies, i had
four bags. upon check out, the SA asked me if i needed help with
my bags. i don't think anyone from any department store has
*EVER* asked me if i needed help with my bags. it's just a
higher level of service you don't get anywhere else. of course
you pay a premium for it, but i'll pay it any day to get that
level of excellence.

david
--
http://tinyurl.com/cq76v (ebay sales)
http://www.cafepress.com/derbarbier
http://shops.half.ebay.com/derbarbier
.

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