Re: Can a bad Etherlink card effect browser ability to access the net?

On 6/6/2009 7:29 AM GlowingBlueMist while holding "Agent 99", exclaimed:
GlowingBlueMist wrote:
Brian K wrote:
On 5/31/2009 1:45 PM GlowingBlueMist conferred with the ghost of
Faye Wray and said:
JAD wrote:

"Brian K" <brian1951BLOG@xxxxxxxxxxxxx> wrote in message
news:U-2dnUC3A_bMiLzXnZ2dnUVZ_qmdnZ2d@xxxxxxxxxxxxxxxx

On 5/29/2009 12:56 PM JAD conferred with the ghost of Faye Wray
and said:

"Brian K" <brian1951BLOG@xxxxxxxxxxxxx> wrote in message
news:O82dnVTRh_USCoLXnZ2dnUVZ_r2dnZ2d@xxxxxxxxxxxxxxxx


I am really in need of some help. Suddenly, I've lost the
ability to access the Internet with either Mozilla Firefox .x or
IE 8. I've done virus scans, gone to my ISP for hard codding IP
Addresses for gateway IP , Primary DNS and Secondary DNS IP
addresses. I've contacted Microsoft Update support to see if
one of the auto updates caused a problem. What I am wondering is
could my Ethernet Card be the source of
this problem? While I can't access the Internet via my DSL
connection, I can access the net via dial-up. Rather than list a
laundry list of specs which might confuse, I'll
happy to help you help me. I can provide whatever tech
information you might need to help me.

XP?
Traffic lite is 'lit' on the card by the RJ45 cable?
Try repairing the connection (contl panel-network
connections-right click your active connection{is it enabled?}
-properties-repair) Use the home network setup or run connections
setup with in IE tools
That's the wired thing Both Network Connections and Zone Alarm
report the DSL as "Connected". The green and yellow lights are
lit. The Ethernet is a VIA PCI 10/100 mb Fast Ethernet that's on
board. All of the lights on the new modem are lit. The Ethernet and DSL
lights blink and Zone Alarm blocks the stuff it's supposed to
block. The Zone Alarm Traffic Icon and DSL modems lights blink
even though I am accessing the net via dial-up. I did have
connectivity for a
brief period when the Earthlink Tech
had me switch the connections around on the dsl cable. But after a
Windows Update and reboot connectivity was lost even though it was
reported as connected.

Kill all your firewalls and protection for a fw minutes and see if
that opens the web. It sounds like the days of ole and Norton
firewall blocking everything...maybe ZA has adopted those
characteristics


________
To email me, Edit "blog" from my email address.
Brian M. Kochera "The poor dog is the firmest friend, the first
to welcome the foremost to defend" - Lord Byron
View My Web Page: http://home.earthlink.net/~brian1951

I agree with disabling Zone Alarm for as a test. I seem to
remember way back when I was using it that with a router change
resulting in a different subnet. Zone Alarm would not pass the
traffic as it "thought" it was a new subnet illegally trying to
access the PC. I had to delete the entry that was my local network
in ZA and have it re-learn the local network. I could have just
changed the entry but was too new with the software at the time.
Another thought would be to try one of the Linux Live CD's as they
usually have compatible Ethernet drivers and such. If it can
access the network using Firefox or what ever built in browser came
with the Live Linux CD then you would at least know that the problem
is software related and not the gateway/router or cables.

Puppy Linux can be found at http://www.puppylinux.com/info.htm and
is easy to use.
Others can be found at the http://www.livecdlist.com/ site. If you
download one of these make sure you choose a Desktop or "Live"
version and not an OS Installation version.



I did disable ZA and no joy. At Earthlink I've been given 4 different
sets of DNS IP addresses. None of them worked Using Ping, I can ping
my own IP address and get a reply, duh. I can ping any website and
get a response. But when I ping the default gateway, all I get is
"timed out".
Much as it pains me to say it, a default gateway can be set to ignore
the ping command. Almost never done but it is possible. Here is a
test for you that might identify if the problem is your providers DSL
DNS servers or some other problem. While on Dial-up open a "Command
Prompt" window and issue the command "tracert www.google.com", minus
the quotes. This will show you the route your computer is using to
get to one of the Google servers. The final line should have the
www.google.com name followed by an IP address in brackets. In my
case it was [209.85.225.147]. With the "Command Prompt" window still
opened issue an "ipconfig /all" command. This will show you your
PC's current IP address, Default Gateway, DHCP server, and DNS
servers (usually two of them). It will also show if your provider is
setup to use a DNS Suffix Search List. Write these values down for
later comparison with your DSL link.
Now switch back over to the DSL connection and kill the dial-up link.
See if your browser can get to the www.google.com web site using the
.com name. If not, try opening a "Command Prompt" window and issued
a "ipconfig /release" followed by an "ipconfig /renew", minus the
quotes. Then try connecting to the .com address for google. If it
the browser still fails to connect tell it to use the IP address that
your tracert command showed you was Googles. If you now get that web
page then there is indeed a DNS problem somewhere, but we do not yet
know if it's the fault of the ISP or something wrong within windows. The fact that your computer can use the .com address to connect while
on dial-up usually clears Windows, but that is not always the case.

I have had DNS problems in the past with Comcast and Qwest and found
a nice freeware program that will allow your computer to use other
DNS servers other than your ISP's. It will try to use the ISP's
first but if that fails it will then try other DNS servers from a
list it maintains. The program is called TreeWalk DNS and can be
found at http://treewalkdns.com . I have not had any DNS problems
after installing the program. For me it just runs as a service in XP
and keeps things going, at least so far...

If all else fails it might help if you post the results of your
ipconfig /all from both the dial-up connection and the DSL
connection. Someone here might see something that is being missed by
you or me.
Good luck.

Another thought. Be sure to try to set your DSL connection up using DHCP and not a fixed IP. After that works then think about a fixed IP if you still want one for some reason.

Also if your PC is given a DHCP IP address starting with 169.xx.xx.xx then your PC and the DSL box are not talking together. A 169 address is the default that Ethernet cards default to when they can not connect to a DHCP server, in your case that should be your DSL box. You might need to actually log into your DSL box and verify the DHCP server is turned on and not disabled by mistake.

Earthlink.com Tech services has escalated my issue over to the engineers dept. they're going to check the server settings for my account. Also, they may send a field test rep out to my house.

Just out of curiosity, How might I log into my DSL box and verify the DHCP server is turned on ? Shouldn't I invoke Windows Computer Management > Services and Applications > Services > DHCP Client and see if this was disabled first?

Another thing has occurred to me. When I had the old Netopia box, to avoid paying for another line extension to the phone company, I ran a 15' phone cord, which came with the Netopia, from the jack to the DSL box. The phone cord that came with the ZyEXL is maybe 4' tops. So, rather then continuing using the old Netopia phone cord... I am biting the bullet and putting another extension close to my DSL modem. I'm not going to tap into the original extension the distance of phone wire would be doubled from the NID (spelling?). I'm going to run the wire from the NID or is it NAD and terminate with an extension by the box.

I was wondering, instead of just using the RED and GREEN cond, connected to the RED and GREEN terminals, would it provide more conduction to add the yellow and black cond. too? Or, would that not work or cause a problem sending the Verizon gods breathing fire upon my humble self?

Either way a shorter distance from the NID to the DSL box can't hurt.

--
________
To email me, Edit "blog" from my email address.
Brian M. Kochera "The poor dog is the firmest friend, the first to welcome the foremost to defend" - Lord Byron
View My Web Page: http://home.earthlink.net/~brian1951
.

Relevant Pages

  • Re: Continual disconnections
    ... Looking at the ipconfig/all info, look at the line that says DNS ... Network Connections> select local area connection right click on it then ... IP addresses from what the ipconfig /all lists beside DNS Servers ... On this page Under the tab IP Settings You can see headings..Ip Addresses ...
    (microsoft.public.windowsxp.network_web)
  • Re: Can a bad Etherlink card effect browser ability to access the net?
    ... Primary DNS and Secondary DNS IP ... While I can't access the Internet via my DSL ... Try repairing the connection (contl panel-network ... DNS servers or some other problem. ...
    (alt.comp.hardware.pc-homebuilt)
  • Re: Continual disconnections
    ... Looking at the ipconfig/all info, look at the line that says DNS ... This will bring up your Local Area Connection properties box. ... IP addresses from what the ipconfig /all lists beside DNS Servers ... On this page Under the tab IP Settings You can see headings..Ip Addresses ...
    (microsoft.public.windowsxp.network_web)
  • Re: Can a bad Etherlink card effect browser ability to access the net?
    ... Secondary DNS IP addresses. ... While I can't access the Internet via my DSL ... Try repairing the connection (contl panel-network ... DHCP and not a fixed IP. ...
    (alt.comp.hardware.pc-homebuilt)
  • Re: Server loses network - bizzare behavior
    ... All errors, except id 12, states about connectivity to the domain DNS servers, please post an unedited ipconfig /all from them and make sure that both problem servers are registered in the DNS zones correct. ... For information about correcting this problem, type in the command ... belongs to connection problem or authentication. ...
    (microsoft.public.windows.server.general)