Re: Can a bad Etherlink card effect browser ability to access the net?

Brian K wrote:
On 5/31/2009 1:45 PM GlowingBlueMist conferred with the ghost of Faye
Wray and said:
JAD wrote:

"Brian K" <brian1951BLOG@xxxxxxxxxxxxx> wrote in message
news:U-2dnUC3A_bMiLzXnZ2dnUVZ_qmdnZ2d@xxxxxxxxxxxxxxxx

On 5/29/2009 12:56 PM JAD conferred with the ghost of Faye Wray
and said:

"Brian K" <brian1951BLOG@xxxxxxxxxxxxx> wrote in message
news:O82dnVTRh_USCoLXnZ2dnUVZ_r2dnZ2d@xxxxxxxxxxxxxxxx


I am really in need of some help. Suddenly, I've lost the
ability to access the Internet with either Mozilla Firefox .x or
IE 8. I've done virus scans, gone to my ISP for hard codding IP
Addresses for gateway IP , Primary DNS and Secondary DNS IP
addresses. I've contacted Microsoft Update support to see if one
of the auto updates caused a problem. What I am wondering is
could my Ethernet Card be the source of
this problem? While I can't access the Internet via my DSL
connection, I can access the net via dial-up. Rather than list a
laundry list of specs which might confuse, I'll
happy to help you help me. I can provide whatever tech
information you might need to help me.

XP?
Traffic lite is 'lit' on the card by the RJ45 cable?
Try repairing the connection (contl panel-network
connections-right click your active connection{is it enabled?}
-properties-repair) Use the home network setup or run connections
setup with in IE tools
That's the wired thing Both Network Connections and Zone Alarm
report the DSL as "Connected". The green and yellow lights are lit.
The Ethernet is a VIA PCI 10/100 mb Fast Ethernet that's on board.
All of the lights on the new modem are lit. The Ethernet and DSL
lights blink and Zone Alarm blocks the stuff it's supposed to
block. The Zone Alarm Traffic Icon and DSL modems lights blink
even though I am accessing the net via dial-up. I did have connectivity
for a
brief period when the Earthlink Tech
had me switch the connections around on the dsl cable. But after a
Windows Update and reboot connectivity was lost even though it was
reported as connected.

Kill all your firewalls and protection for a fw minutes and see if
that opens the web. It sounds like the days of ole and Norton
firewall blocking everything...maybe ZA has adopted those
characteristics


________
To email me, Edit "blog" from my email address.
Brian M. Kochera "The poor dog is the firmest friend, the first
to welcome the foremost to defend" - Lord Byron
View My Web Page: http://home.earthlink.net/~brian1951


I agree with disabling Zone Alarm for as a test. I seem to
remember way back when I was using it that with a router change
resulting in a different subnet. Zone Alarm would not pass the
traffic as it "thought" it was a new subnet illegally trying to
access the PC. I had to delete the entry that was my local network
in ZA and have it re-learn the local network. I could have just
changed the entry but was too new with the software at the time. Another
thought would be to try one of the Linux Live CD's as they
usually have compatible Ethernet drivers and such. If it can
access the network using Firefox or what ever built in browser came
with the Live Linux CD then you would at least know that the problem
is software related and not the gateway/router or cables.

Puppy Linux can be found at http://www.puppylinux.com/info.htm and
is easy to use.
Others can be found at the http://www.livecdlist.com/ site. If you
download one of these make sure you choose a Desktop or "Live"
version and not an OS Installation version.



I did disable ZA and no joy. At Earthlink I've been given 4 different
sets of DNS IP addresses. None of them worked Using Ping, I can ping
my own IP address and get a reply, duh. I can ping any website and
get a response. But when I ping the default gateway, all I get is
"timed out".

Much as it pains me to say it, a default gateway can be set to ignore the
ping command. Almost never done but it is possible. Here is a test for you
that might identify if the problem is your providers DSL DNS servers or some
other problem. While on Dial-up open a "Command Prompt" window and issue
the command "tracert www.google.com", minus the quotes. This will show you
the route your computer is using to get to one of the Google servers. The
final line should have the www.google.com name followed by an IP address in
brackets. In my case it was [209.85.225.147]. With the "Command Prompt"
window still opened issue an "ipconfig /all" command. This will show you
your PC's current IP address, Default Gateway, DHCP server, and DNS servers
(usually two of them). It will also show if your provider is setup to use a
DNS Suffix Search List. Write these values down for later comparison with
your DSL link.

Now switch back over to the DSL connection and kill the dial-up link. See
if your browser can get to the www.google.com web site using the .com name.
If not, try opening a "Command Prompt" window and issued a "ipconfig
/release" followed by an "ipconfig /renew", minus the quotes. Then try
connecting to the .com address for google. If it the browser still fails to
connect tell it to use the IP address that your tracert command showed you
was Googles. If you now get that web page then there is indeed a DNS
problem somewhere, but we do not yet know if it's the fault of the ISP or
something wrong within windows. The fact that your computer can use the
..com address to connect while on dial-up usually clears Windows, but that is
not always the case.

I have had DNS problems in the past with Comcast and Qwest and found a nice
freeware program that will allow your computer to use other DNS servers
other than your ISP's. It will try to use the ISP's first but if that fails
it will then try other DNS servers from a list it maintains. The program is
called TreeWalk DNS and can be found at http://treewalkdns.com . I have not
had any DNS problems after installing the program. For me it just runs as a
service in XP and keeps things going, at least so far...


If all else fails it might help if you post the results of your ipconfig
/all from both the dial-up connection and the DSL connection. Someone here
might see something that is being missed by you or me.

Good luck.


.

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