Re: Newegg Open Box items?

John Doe wrote:

What's your luck with Newegg Open Box items? In your experience, what
percentage are defective beyond expected usability?

So when might you visit Newegg's page on their open box warranty?

http://www.newegg.com/Info/ReturnPolicy.aspx

Buy it, get it, build it immediately, test it, and return inside the 15
days if it doesn't work.

I don't like the idea of a bare piece of hardware that is been handled
by someone else, but I don't need any more of the extras that come
with mainboards (like cables or CDs) either.

The opened box item should have been retested to verify it meets the
expected use of the item. That only applies to functionality, not
looks.

They say the percentage of Open Box Item returns is significantly
higher.

Higher than WHAT?

They say only the manufacturer tests the items. And they say don't buy
one if all you're doing is looking for a good deal. That last
stipulation is the most interesting IMO. Of course I'm looking for a
good deal or I wouldn't buy an open box item. So what is the other
thing(s) you might be looking for?

Depends on what the customer considers a "deal". A customer that buys
an open-box DVD player at a retail store expects the case not be dented
in, the remote be included, and probably wants a manual, too. A
customer that gets just the dented base DVD player with no remote and
no manual might get pissed because they expected the full package
despite it was an open-box item. The customer looking for the good
cheap deal on an open-box item but expects everything to be included
and in pristine shape has unrealistic expectations. At the store, you
can ask to dig inside the box to look at the condition of the items
inside and just what items are there. You don't get to do that with an
online purchase, and they WARN you that you only get the base item with
none of the extras that you might think should comprise a complete
package. Newegg says you get the same as an OEM purchase for an
open-box item, but many users are too lazy to read the product
description, don't observe the details, and don't check the policies.
.

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