Re: What now?


"Ed Cregger" <ecregger@xxxxxxxxxxxxx> wrote in message
news:M5lij.64435$rc2.39106@xxxxxxxxxxxxxxxxxxxxxxxxx
I bought a refurbed Gateway 5014 from Tiger Direct a couple
of months ago, or slightly longer.

The computer worked perfectly for the first couple of weeks,
then it began rebooting spontaneously. There did not seem to
be any link with the duration of operation and when the
machine would reboot. I have kind of ruled out heat as being
a problem since it will reboot within a couple of minutes
when started up after a 24 hour off period.

I called Gateway. They sent me a power supply. Installed it.
No change. They then sent me a hard drive. Installed it, but
no change. Before all of this I reinstalled the operating
system several times too (XP SP2, both Gateway's version and
a new version - both were equipped with Media Center). No
change.

I sent the computer back to Gateway. Got it back. No change.
I wrote them an email afterwards, pleading for help after
explaining the problem. No response.

I now have a $500 P.O.S. computer that cannot be fixed by a
normal user. It is useless as it is.

I have tried various virus and malevolent software removal
tools. No change.

I'm down to the CPU and the motherboard. Oh, I did replace
the original 1 GB of RAM with 2 GB of RAM. No change, but
the computer runs a bit better otherwise.

What's next? I can't afford to eat this computer. Neither
Gateway, nor Tiger Direct have offered to help me any
further. The computer is now out of warranty.



I've always been skeptical about the word "refurb".
Since you have replaced virtually everything on the machine but the mobo and
the cpu...
I'm sure the problem is the mobo. It's very possible for a mobo to have
intermittent problems...but with the CPU itself...
they are either good or bad.

I'd contact Gateway and/or Tiger and explain that the machine has *NEVER*
worked correctly and try to get the entire machine replaced...or if not...
at least get a new mobo.


The only solution I've ever gotten to work for so called "flakey"
motherboards was to simply undeclock them.
Sometimes that will get the machine running stably ...but that's not a
terribly great solution


.

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