Re: WD Passport portable Hard Drive Not Installing

to the OP,

Note that the WD Passport is normally powered from the single USB connector it comes with. Several of the external USB 2.5" size drives I've used can't get enough power from a single USB connection, so the have a cable that connects to the HD, and the other end has multiple connectors, usually two USB connector and sometimes a PS/2 connector as well.

The cables designed to get power from two ports on the PC. either two USB ports or one USB port and a PS/2 port.

If you go to WD's web site, they even address this issue by selling an option cable just for this purpose
http://www.wdc.com/en/products/accessories.asp?ProdID=170

I know you've already tried a powered USB hub, but, I just thought I'd mention this for what it's worth.

On the other hand it may just be a defective drive.

"JAD" <john doe@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:t%Lri.40$1l1.20@xxxxxxxxxxxxxxx

"Reza" <reza.khosroshahy@xxxxxxxxx> wrote in message news:1185656452.612119.56110@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Can anybody help me, please?
I have recently bought a WD Passport, Portable hard drive, 160 GB,
Black, Model: WD1600U017-005, S/N: WXE507552370. I have a Dell laptop:
Inspiron1300 (ME051). Its specifications are: Processor type: Intel
(R)Pentium (R)M; L2 cache: 2MB; External Bus Frequency: (front side
Bus: 400/533 Mhz; Procesor: 1.70 GH; 1.70 GH, 0.99 GB of RAM; system
chip set: Intel 910 GML or 915 GM; Data bus width: 64 bit; It has
Windows XP Home edition, version 2002, service pack 2 on it.
On connecting the Passport to my laptop, its blue light turns on, I
can hear it spinning inside; at first installation the Windows told me
it could not be installed due to a problem. Device Manager showed it
at first; but then I unistalled it via Device Manager (at first
attempt it did not allow me to uninstall it, and the Device Manager
screen froze; and the laptop would not shut down; then on second
attempt, it was uninstalled.
Please be as simple and easy-to-understand as possible in your reply
as I am a novice.
Can you please help me to install the Passport and use it?


unplug ALL USB devices - Remove from device manager under USB 'composite USB devices' (any instances that are there).
also any instances of your HD that appear there.
reboot
plug in each usb device, 1 at a time, starting with your HD. Let windows fully install each device (make sure you give windows enough time)
check 'My computer' for HD


.

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