Re: Seagate support

spodosaurus <spodosaurus@xxxxxxxxxxx> wrote:
MikeM wrote:
Looks like I have to put up with shop service. That's nearly 12 hes
drive from Brisbane. I did email Seagate support, can't remember if
it was that address I usd, before I took it in to Harvey Norman and
was told I should send it in for replacement. The tech told me the
email must have been from the US because we do things a bit
diffrently here. It seems they duplicated my email to Seagate, just
took much longer to get a reply.

Thanks
Mike




On Fri, 2 Feb 2007 08:11:44 -0600, "James T. White"
<SPAMjtwhiteGUARD@xxxxxxxxxx> wrote:

"MikeM" <mmo45018@xxxxxxxxxxxxxx> wrote in message
news:bcm2s2poodfgmcn94impd7cegvpjsm5sgc@xxxxxxx
I thought it probably was but when I rang the Warrantee phone
number I got a message that the Seagate service was not available
and suggested I leave a message so I took it back to the place I bought it. I couldn't find
Seagate in the Brisbane phone book, so
I assume they have no place where I could drop off a HDD for
testing and sending away.

Mike


On Wed, 31 Jan 2007 20:05:46 -0600, "James T. White"
<SPAMjtwhiteGUARD@xxxxxxxxxx> wrote:

"MikeM" <mmo45018@xxxxxxxxxxxxxx> wrote in message
news:usg0s2h5m6mbu9p9odqnc1u2jse2b2329b@xxxxxxx
Today, 13 days after I took my faulty HDD into the Harvey Normen
tech bay, I waited close to an hour to be told that Seagate had
notified them today that it is ok to send my drive in for
replacement. It will only take another 1 1/2 weeks to get the
new one, if they don't forget to send it away tomorrow and
nothing goes wrong. Nearly a month seems a long time to me for a
return.
Sounds like your problem is with your local shop and not Seagate.
Seagate does have a sales office in Lidcombe (1-800-609-032). You
might also try emailing them at sppsupport@xxxxxxxxxxxxxxxxx

I've had issues getting seagate support on their drives, but my issues
have taken place after the one year statutory warranty here in Australia.

There is no 'one year statutory warranty here in Australia'

You mean the STATED warranty, not the statutory warranty.

Computer shops do not want to know you after their 1 year
term, so in order to get hard drive warranty service from Seagate you
can 1) send the drive to them in Singapore or 2) find the local
seagate distributor who originally sold you your drive. In case 2,
you may still be up for a $30 handling fee.

Legally you arent on that handling fee. The only time they can charge you that
legally is when they didnt import the drive and its a grey market direct import.


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