Re: Newegg.com

On Sat, 10 Dec 2005 21:27:39 +0000, Geoff wrote:

> I like newegg.com and bought an lcd flat screen and tv thru them. I like
> the customer reveiws especially. However, I also wondered if it is a good
> way to manipulate customers. I mean, reviews are not posted right away (it
> is not like usenet). I assume they go thru some process and if newegg
> wanted to push certain products, they could let a lot of good reviews go
> thru and other products, not have many reviews or post mostly bad reviews.
>
> Does anyone have any inside information?
>
> -g

I like NewEgg a lot and have bought most of my computer stuff from them
for a few years now. Over those years I've had only 2 small problems,
neither of which was NewEgg's fault. One was the fault of FedEx, the
other due to Asus's changing the specs on something I bought so that what
was delivered didn't include everything I ordered.

NewEgg offered to help in both cases and I took them up on the delivery
problem. The other I just let go.

They are a business, though, not a non-profit do-good agency :-)

I critically, but honestly and fairly, reviewed several items I bought and
those reviews were never posted. I think my vote counted though. They
are upfront about what they will post, not everything makes it.

OTOH, some products that I liked and wanted to buy again were dropped from
their lineup. Not enough profit margin? I don't know. I am concerned
that they will start trying to squeeze a little more profit out of their
sales and start increasing prices and cutting back on customer service.

Shipping prices have gone up a bit but I don't think that the current
default UPS shipping is as good as FedEx was. FedEx is still available,
of course, just costs too much.

Andy


.

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