Re: Corrupt files in download -- can't install AV software


"Kayman" <kayhkay-nospam-@xxxxxxxxxxxxx> wrote in message news:14d41d264tus1.3c00xubipcyj$.dlg@xxxxxxxxxxxxx
On Fri, 6 Feb 2009 23:21:38 -0500, A-non-i-moose wrote:

This may not be the correct newsgroup to ask this question but I'm at the
end of my rope and don't know what else to do.

WinXP Home SP3.

Running McAfee. A couple of weeks ago, each time McAfee tried to update
itself, it seemed to download updates but then I got an error message
telling me to reinstall McAfee anti-virus. When I tried, I got an error --
file is corrupt.

I bought a new McAfee, removed the old one, installed the new, same thing.

REmoved McAfee, installed Norton 2009. Installed fine but when it updated,
it downloaded 12 updates. Nine of the 12 installed, 3 failed. Spent two
hours online with Norton tech support, could not fix it. When they tried to
download files to my computer, each of them was corrupt.

I removed Norton.

Downloaded free AVI (or whatever it is) Download went okay but when I tried
to install it got to 57 percent and gave me the file is corrupt error. I
tried three more times to download it, same story. Twice I downloaded to my
desktop and installed from the desktop -- 57 percent, corrupt file, stopped.
Twice I tried to run it from the download, download completed then I got an
error "Windows has found a problem with this file" and it dumped.

Meanwhile, over the past few days I have downloaded and installed other
files without a problem -- updates to my astronomy program; FileZilla (a
free FTP program); Microsoft Word 2007; and a couple of others.

Seems as though I get the corrupt file error only when I download updates to
McAfee or Norton, or, download the free AV software.

Anyone have any suggestions?

A number of experts agree that the *retail* AV version of McAfee, Norton
and Trend Micro has become cumbersome and bloated for the average user.

The major criticisms are related to stability and footprint, the most
common problem being slow-downs because of the massive system resources the
AV apps. hog. There are products on the market with equal or better test
results, consuming less resources at a lower price (even free ones).

Download and run the Proprietary Removal Tools and try to get a refund:

The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003
products and Norton 360 from your computer.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

McAfee Consumer Products Removal Tool three-step fix
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507
Direct:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Check if your os is free from any malware:
1.Clear the (IE) temporary Internet files and the history cache.
Click 'Start' and then click 'Run'... then type (or copy/paste)
"inetcpl.cpl" (w/out quotation marks) into the box, then click the 'OK'
button.
In Internet Properties panel 'General' tab, under 'Browsing history', click
'Delete...'button, in 'Delete Browsing History' panel, click the 'Delete
all...' button then place a checkmark into the box beside 'Also delete
files and settings stored by add-ons', Click 'Yes' and exit the Internet
Properties panel by clicking the 'OK' button.

2.Clean HDD
Click 'Start' and then click 'Run...' then type (or copy/paste) "cleanmgr"
(w/out quotation marks into the box, then click the 'OK' button. Select
your drive
(presumably WinXP (C:) and click OK.

3.Download/execute:
Malwarebytes© Corporation - Anti-Malware
http://www.malwarebytes.org/mbam/program/mbam-setup.exe
--and--
SuperAntispyware - Free
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE

(Keep the both programs [on-demand scanners] installed and use as 'second
opinion' scanner)

4.Download and execute HiJack This! (HJT)
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis

Please, do not post HJT logs to this newsgroup.
Fora where you can get expert advice for HiJack This! (HJT) logs.

http://www.thespykiller.co.uk/index.php?board=3.0
http://www.spywarewarrior.com/viewforum.php?f=5
http://forums.tomcoyote.org/index.php?showforum=27
http://www.bleepingcomputer.com/forums/forum22.html
http://www.malwarebytes.org/forums/index.php?showforum=7
http://www.5starsupport.com/ipboard/index.php?showforum=18
http://www.theeldergeek.com/forum/index.php?s=2e9ea4e19d3289dd877ab75a8220bff6&showforum=29

NOTE:
Registration is required in any of the above mentioned fora before posting
a HJT log and read the 'stickies' (instructions/guidelines) for the
respective HJT forum.

Good quality (free) AV 'real-time' alternative:
Avira AntiVir® Personal - FREE Antivirus
http://www.free-av.com/
(The free version won't scan your emails.)
Why You Don't Need Your Anti-Virus Program to Scan Your E-Mail
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
Ensure your e-mail program is configured to display e-mail messages in
'Plain Text' only.
You may wish to consider removing the 'AntiVir Nagscreen'
http://www.elitekiller.com/files/disable_antivir_nag.htm

Routinely practice Safe-Hex.
http://www.claymania.com/safe-hex.html
Hundreds Click on 'Click Here to Get Infected' Ad
http://www.eweek.com/article2/0,1895,2132447,00.asp

Good luck :)

Thanks.

This will be my project for the weekend.

Meanwhile -- I have McAfee installed and it seems to be behaving itself.

HOWEVER -- when it automatically updates, I get a message saying "Update failed, reinstall McAfee Internet Security Suite." But -- when I open the McAfee application, is shows that it's operating normally -- no red flags, no warnings, nothing amiss.

.