Re: Notice of intention to complain
- From: "Clarence \(Lancy\) Howard" <nutz7777@xxxxxxxxxxxx>
- Date: Fri, 24 Mar 2006 16:46:34 GMT
Hello, again, Jim
distributed......... They have, though, knowingly
software that performs operations that prohibit the uninstall process
and also creates a situation whereby the machine becomes unuseable.
If you find a bug which crashes the system it's no doubt covered
somewhere in the eula that they're not responsible for the
consequences.
I have stated that I expect to find a CMOS/MBR/NTFS (or CMOS/MBR/FAT) virus
on board. Realistically, I made this statement in the hope that Symantec
might send me something. Truth be known, I do not expect to find any virus
on board. Norton is screwing around with the CMOS and has code embedded in
the MBR (what the hooks are in the CMOS, I simply don't know). The product
_must_ let me uninstall this. If the uninstall procedure has failed then
Symantec _must_ send me an alternative method of deactivating their own
malicious software. Even if there is an unknown virus, this type of virus is
not new. Exebug and Monkey did it a decade ago. Symantec have employed the
characteristics of these viruses as the fundemental foundation of their own
protection mechanism. Have they ever paid any royalties to the authors of
these viruses? I would seriously doubt it. Even if there is a virus on board
then the fact that they are using the mechanism would indicate that they are
fully aware of the potential of this type of virus and should, therefore,
make allowance for it. Therefore, THEY ARE RESPONSIBLE!!!
I would have thought that any system security/integrity software is
likely to restrict itself being closed down otherwise it wouldn't be
fit for its purpose. Though for sure some programs are so hard to
close down that even the machine administrator has difficulty never
mind a virus.
Okay, I'll accept that faults can occur. I will also accept that Norton
should protect itself. However, when this goes pear shaped (your words) then
somebody at Symantec should help.
Will they help? No.
Why will they not help? Because they can't afford to admit how useless their
product is.
If you have a usb flash drive, insert it prior to booting from bartpe
and simply copy the data you want onto it.
I have even tried Motto Hairu for this purpose. Norton, for some reason, is
preventing ASPI.SYS from functioning properly when I boot from the floppy.
Booting from a floppy on my own machine using Motto Hairu works just fine.
It takes me 10 seconds to change directory to C:\MYDOCU~1 and start XCOPY
*.* D: /S (where D: is the designated drive for the USB flash drive.
activated.I suspect that there is a CMOS/MBR/NTFS (or CMOS/MBR/FAT) virus
on board along with Norton. I can not envisage any means whereby I can
start the machine without the boot sector of the hard disk being
If I can remove the Norton I can then get at the virus. Norton Anti-Virus
software is actually protecting the virus.
Boot sector viruses on the hard disk won't be activated if you don't
boot from the hard disk.
When there is a hook in the CMOS that points to the MBR of the hard disk
then the opposite is true. Symantec have already admitted that they have a
hook in the CMOS. If there is a virus, then it is Norton code that is both
activating it and protecting it.
All I want from Symantec is one of them to email me and give me
instructions how to remove their product from a floppy disk boot.
It is their code that is preventing me from getting at the data on the
machine. As nobody from Symantec gives a damn then what should
I do? Oh well, scrap the lady's photographs of her newborn and
put it down to experience. No, I won't do it. I intend to become an
absolute pain in the ass to Symantec.
Unless it's a known issue, which it doesn't appear to be if you can't
find anything on their website, I don't see how they can help. Your
machine won't boot to windows now and their software won't run without
windows.
Sorry, screw their wedsite. This really is the issue. The product is so
reliant on this lousy foundation that it totally falls apart when there's a
problem with it. The consequences to the customer (oh... you should have
made backups) are of no relevance to Symantec as long as the customer coughs
up the dollars. The whole point of anti-virus software is that it should
attempt to protect against the unknown. If there was only known issues then
everybody on the planet should download F-Prot for DOS; run it once and the
world would be free of viruses. Your argument about "a known issue" is
utterly irrelevant simply because the product itself is based on this
principle.
doY'know, Symantec can not claim that some unknown virus is the cause
of the problem. They are the one's that are charging people so that
they can protect their data. It's like saying that a police officer can't
his job properly because there are criminals in the area.
I'll update you on bartpe when I have tried it. From reading the web
pages, I don't think that knoppix is a correct way forward.
If you don't have a flash drive, knoppix may well be more suitable
that bartpe. You can access a FAT or FAT32 filesystem on the hard disk
from knoppix and iirc it already has cd burning software on there to
create the cd you were trying to create earlier.
As stated above, I've already tried this with Motto Hairu. Norton, for some
reason, is preventing ASPI.SYS from functioning correctly (maybe there is a
virus on board, Yo ho ho!).
Please remember that I'm not getting at you Jim. Unfortunately, bartpe
didn't work. It does work perfectly on my own machine though (1st time).
Clarence (Lancy) Howard
nutz7777@xxxxxxxxxxxx (remove one of the 7s)
"James Egan" <jegan@xxxxxxxxx> wrote in message
news:9ml722tbt1ic1j5otk8au4pfstaln3d35h@xxxxxxxxxx
On Fri, 24 Mar 2006 11:00:04 GMT, "Clarence \(Lancy\) Howard"distributed
<nutz7777@xxxxxxxxxxxx> wrote:
Certainly, the aspect of intent is deeply embedded within the "Misuse of
Computers Act". That Act uses the notion of intent in a similar manner to
the Theft Act(s). I am not suggesting that Symantec have deliberately set
out to damage this womans computer. They have, though, knowingly
cansoftware that performs operations that prohibit the uninstall process and
also creates a situation whereby the machine becomes unuseable.
If you find a bug which crashes the system it's no doubt covered
somewhere in the eula that they're not responsible for the
consequences.
I would have thought that any system security/integrity software is
likely to restrict itself being closed down otherwise it wouldn't be
fit for its purpose. Though for sure some programs are so hard to
close down that even the machine administrator has difficulty never
mind a virus.
There are any number of ways you can access the data (bartpe, knoppix
etc.) .......
I have now checked these out. I will attemp to use bartpe in the next few
hours. However, I do not expect any success in this endeavour.
If you have a usb flash drive, insert it prior to booting from bartpe
and simply copy the data you want onto it.
I suspect that there is a CMOS/MBR/NTFS (or CMOS/MBR/FAT) virus on board
along with Norton. I can not envisage any means whereby I can start the
machine without the boot sector of the hard disk being activated. If I
isremove the Norton I can then get at the virus. Norton Anti-Virus software
instructionsactually protecting the virus.
Boot sector viruses on the hard disk won't be activated if you don't
boot from the hard disk.
All I want from Symantec is one of them to email me and give me
thathow to remove their product from a floppy disk boot. It is their code
it.is preventing me from getting at the data on the machine. As nobody from
Symantec gives a damn then what should I do? Oh well, scrap the lady's
photographs of her newborn and put it down to experience. No, I won't do
theI intend to become an absolute pain in the ass to Symantec.
Unless it's a known issue, which it doesn't appear to be if you can't
find anything on their website, I don't see how they can help. Your
machine won't boot to windows now and their software won't run without
windows.
Y'know, Symantec can not claim that some unknown virus is the cause of
jobproblem. They are the one's that are charging people so that they can
protect their data. It's like saying that a police officer can't do his
pages,properly because there are criminals in the area.
I'll update you on bartpe when I have tried it. From reading the web
I don't think that knoppix is a correct way forward.
If you don't have a flash drive, knoppix may well be more suitable
that bartpe. You can access a FAT or FAT32 filesystem on the hard disk
from knoppix and iirc it already has cd burning software on there to
create the cd you were trying to create earlier.
Jim.
.
- References:
- Notice of intention to complain
- From: Clarence \(Lancy\) Howard
- Re: Notice of intention to complain
- From: James Egan
- Re: Notice of intention to complain
- From: Clarence \(Lancy\) Howard
- Re: Notice of intention to complain
- From: James Egan
- Notice of intention to complain
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