Re: Notice of intention to complain

On Fri, 24 Mar 2006 11:00:04 GMT, "Clarence \(Lancy\) Howard"
<nutz7777@xxxxxxxxxxxx> wrote:


Certainly, the aspect of intent is deeply embedded within the "Misuse of
Computers Act". That Act uses the notion of intent in a similar manner to
the Theft Act(s). I am not suggesting that Symantec have deliberately set
out to damage this womans computer. They have, though, knowingly distributed
software that performs operations that prohibit the uninstall process and
also creates a situation whereby the machine becomes unuseable.

If you find a bug which crashes the system it's no doubt covered
somewhere in the eula that they're not responsible for the
consequences.

I would have thought that any system security/integrity software is
likely to restrict itself being closed down otherwise it wouldn't be
fit for its purpose. Though for sure some programs are so hard to
close down that even the machine administrator has difficulty never
mind a virus.



There are any number of ways you can access the data (bartpe, knoppix
etc.) .......

I have now checked these out. I will attemp to use bartpe in the next few
hours. However, I do not expect any success in this endeavour.

If you have a usb flash drive, insert it prior to booting from bartpe
and simply copy the data you want onto it.


I suspect that there is a CMOS/MBR/NTFS (or CMOS/MBR/FAT) virus on board
along with Norton. I can not envisage any means whereby I can start the
machine without the boot sector of the hard disk being activated. If I can
remove the Norton I can then get at the virus. Norton Anti-Virus software is
actually protecting the virus.

Boot sector viruses on the hard disk won't be activated if you don't
boot from the hard disk.


All I want from Symantec is one of them to email me and give me instructions
how to remove their product from a floppy disk boot. It is their code that
is preventing me from getting at the data on the machine. As nobody from
Symantec gives a damn then what should I do? Oh well, scrap the lady's
photographs of her newborn and put it down to experience. No, I won't do it.
I intend to become an absolute pain in the ass to Symantec.


Unless it's a known issue, which it doesn't appear to be if you can't
find anything on their website, I don't see how they can help. Your
machine won't boot to windows now and their software won't run without
windows.

Y'know, Symantec can not claim that some unknown virus is the cause of the
problem. They are the one's that are charging people so that they can
protect their data. It's like saying that a police officer can't do his job
properly because there are criminals in the area.

I'll update you on bartpe when I have tried it. From reading the web pages,
I don't think that knoppix is a correct way forward.


If you don't have a flash drive, knoppix may well be more suitable
that bartpe. You can access a FAT or FAT32 filesystem on the hard disk
from knoppix and iirc it already has cd burning software on there to
create the cd you were trying to create earlier.


Jim.

.

Relevant Pages

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