Re: cleaning up corrupted install/uninstall...
- From: Carol <mzlindyone@xxxxxxxxxxxxx>
- Date: Tue, 17 Jan 2006 04:43:33 GMT
On Mon, 16 Jan 2006 "Ian R" <sorry@xxxxxxxxxx> wrote:
>I'm sure a few people have come across this type of scenario...
Reeeeepeatedly.
>My uncle had NIS2003 on his Win98 system and his latest subscription had
>recently expired. He saw McAfee Internet Security 2006 on special offer so
>he bought that and proceeded to install it.
>
>Of course it informed him that NIS needed to be removed first.
>
>As my uncle isnt very PC literate he thought this meant simply deleting the
>Norton/Symantec folders. (Oops!!) and then proceeded to install McAfee which
>started OK but then didnt afinish.
>
>I was then called over to survey the mess.
>
>On boot up there were the inevitable prompts of missing Norton files and
>eventually it gets to the desktop.
>
>The unsual add/remove progs didnt work for Norton as numerous fiules were
>now missing so I downloaded and ran the two suggested removal utilities from
>Symantec to clean up the system.
>
>These utilities reported they had completed succesfully.
That would be RnisUPG.exe and Rnav2003.exe?
If you didn't run them again after a restart, do that now.
>So I then tried to install McAfee but it keep complaining that Norton rescue
>Disk was still on the system and needed to be removed!
I assume you checked the disk drive(s) for a physical disk?
Did you make sure all Norton folders had been deleted?
Look in Task Scheduler. The utilities don't remove Scheduled Tasks.
I've been looking for manual removal instructions for NIS 2003 but so
far have only found for NAV alone. Nevertheless, since Rescue Disk is
part of NAV, this may help:
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/docid/2001080593728566?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg=
or
http://tinyurl.com/cgmbx
>It was not possible to complete an install of McAfee. Nor was it possible to
>remove the partial install of McAfee as there was no entry for it in
>add/remove progs.
If that becomes a problem when you try to install again, McAfee has
removal utilities too.
>Oh dear.
>
>Cant see how to get rid of Norton Rescue Disk if indeed it really is still
>there
McAfee is seeing a reference to it somewhere
>Cant go foward - cant go back!
Well, there's another thought. This "Win98 system" isn't by chance a
Gateway with GoBack, is it? :-/
Completely redoing the OS from scratch shouldn't be necessary. Even
assuming he has an OS CD and it can be found, the hell of that
scenario is in the security updates that will no longer be there.
Carol
.
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