Re: NOrton Antivirus 2005 - trouble installing and configuring

Yes I have found those articles and went through those solutions about 30
minutes ago. They did not work -I get stuck on the first page of the
configuration setup that comes up automaticallyl. I had removed 3 viruses
using their online program and was thorough in following all steps,
including shutting all non essential startup programs.

I have now given up, and installed Mcaffee version 9 without a hitch. I am
disappointed in Norton, their lack of free phone support -even though I had
great success with it on my daughter's computer - which by the way has much
less software on it. Fortunately I got this version freee after rebates so
as long as I get the money back I am ok. If not, they will hear from me.
I use AVG on a third computer (mine) and am ok with it given I do little
downloading etc of files etc.

I do believe norton is better than AVG - at least in detection - some
viruses got through with AVG - but AVG is much less intrusive and have used
it for 4 years without problems.

alan


"Adam Piggott" <usenet@xxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:433275c6$0$38041$5a6aecb4@xxxxxxxxxxxxxxxxxxxx
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> Jeff.D.Gillis@xxxxxxxxx wrote:
>> Alan wrote:
>>
>>>having a lot of trouble installing on win xp home system. Essentially
>>>it
>>>installs but then the configuration manager does not work and stays on
>>>the
>>>first screen. Have followed many of the suggestions on Symantec website
>>>including several uninstalls and reinstalls. I have no viruses - as
>>>checked
>>>with another software. The update manager works ok - when installed
>>>separately
>>>
>>>Anyone else with this issue and can advise what todo
>>>
>>>alan
>>
>>
>> Did you already try these KBs? If not, call the support line and ask
>> to have the issue escalated if they cannot provide an answer, if they
>> resist, push harder. That will get you to someone in the States who
>> can get your issue resolved. Good Luck
>>
>> Program configuration stops responding when activating Norton AntiVirus
>> 2005
>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2004092310405506
>>
>>
>> Norton AntiVirus 2005 installation appears to complete and no error is
>> displayed, but you cannot start the program
>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2004092814313606
>
> I tried those two out with a similar problem; I was gutted after I found
> two articles that described the problem I had but neither fixed it!
>
> - --
> Adam Piggott, Proprietor, Proactive Services (Computing).
> http://www.proactiveservices.co.uk/
>
> Please replace dot invalid with dot uk to email me.
> Apply personally for PGP public key.
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