UPDATE....Problem with EZ Antivirus

I downloaded the latest version and it managed to update after one #3 error
during install. This is crazy!!

HF
"Heather" <figgs@xxxxxxxxxxxxxx> wrote in message
news:HN6dndalzusJBKzeRVn-hw@xxxxxxxxxxxxx
> D........it is happening again this morning and I checked ZAPro and not
> one of those components is listed.......well, maybe one, but not the rest
> of them. I am ready to throw this stupid program out the window!! I will
> try and find a human on their website and write them, but they will just
> tell me it is ZA.
>
> H.
> "DaVinci" <D@xxxxxxxxxx> wrote in message
> news:11j1jeusm4c2q1b@xxxxxxxxxxxxxxxxxxxxx
>
>>
>>> Summary:
>>>
>>> When attempting the update, an errors occurs with either "Fatal Error 3"
>>> or "550" in the error message.
>>> Resolution:
>>>
>>>
>>> Step1:
>>>
>>> Firewall Access - Please be sure that proper components and program have
>>> internet access through your firewall.
>>>
>>> * VetMsg.exe
>>> * Isafe.exe
>>> * vet32.exe
>>> * VetTray.exe
>>> * CAFix.exe
>>> * Autodown.exe
>>> * Application Layer Gateway(ALG)
>>>
>>> If you are running a Firewall on your system, you will need to properly
>>> configure the program control options to allow the programs listed above
>>> internet access. If you are unsure on how to configure your firewall
>>> program, please contact the manufacture of the software for assistance.
>>>
>>> If you continue to receive the 'fatal error 3' message when trying to
>>> run autodownload, please continue to step 2.
>>>
>>> Step2:
>>>
>>> Windows Firewall - Please be sure that the Windows XP firewall on your
>>> system is configured properly. All the items listed above will need
>>> internet access. Please Click Here for instructions on how to configure
>>> the Windows XP firewall. Note: If you are already running EZ Armor and
>>> the EZ Firewall program, we would recommend that you disable the built
>>> in Windows firewall program. Please Click Here for instructions on how
>>> to disable the software
>>>
>>> If you continue to receive the 'fatal error 3' message when trying to
>>> run autodownload, please continue to step 3.
>>>
>>> Step3:
>>>
>>> Proxy Settings - If you connect to the internet through a proxy server,
>>> please be sure that you have properly configured the EZ Antivirus proxy
>>> settings. Please Click Here for instructions.
>>>
>>> If you continue to receive the 'fatal error 3' message when trying to
>>> run autodownload, please continue with the troubleshooting steps listed
>>> below.
>>>
>>>
>>> At the moment we are trying to gather as much information as possible
>>> that will help us resolve 550 and Fatal Error 3 AutoDownload Errors that
>>> are not occurring due to the problem described above.
>>>
>>> Troubleshoot:
>>>
>>> You will need to run a file we have created to produce some information
>>> about your system and it's connection to the Internet. Please click here
>>> to download the file from our ftp site. When you click on the link, a
>>> message will appear asking you what you wish to do with the file. Select
>>> "save ":
>>>
>>> * Your browser will ask you for a location where you wish to save
>>> the file. At this stage, browse to your EZ Antivirus installation
>>> folder - usually C:\Program Files\CA\eTrust EZ Armor\eTrust EZ
>>> Antivirus.
>>> * Once you have saved the file, navigate to your EZ Antivirus
>>> directory and run the ezavtrace.bat file by double-clicking on it (This
>>> was the file you downloaded in the step above).
>>> * You will see command window running TRACERT tests. It might take
>>> up to 5 minutes for test to complete. Once finished, you will see
>>> following confirmation:
>>>
>>>
>>> *********************************************
>>> Finished
>>> Please send the ezreport to support now.


.

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