Re: Problem with EZ Antivirus

D........it is happening again this morning and I checked ZAPro and not one
of those components is listed.......well, maybe one, but not the rest of
them. I am ready to throw this stupid program out the window!! I will try
and find a human on their website and write them, but they will just tell me
it is ZA.

H.
"DaVinci" <D@xxxxxxxxxx> wrote in message
news:11j1jeusm4c2q1b@xxxxxxxxxxxxxxxxxxxxx

> Hi, Heather,
>
> Interesting about the Log In prompt when you try to access the page from
> the link I provided. The information is accessible without a Log In and
> is listed in the "Top 10 FAQ" that you can access through the technical
> support link for EZAV. It's about four or five pages deep from the main
> page. Here's the text of the article:
>
>> Summary:
>>
>> When attempting the update, an errors occurs with either "Fatal Error 3"
>> or "550" in the error message.
>> Resolution:
>>
>>
>> This error is likely to be a temporary problem with the AutoDownload
>> server due to some of the update files missing. It happens at the time
>> when we are uploading the latest signature files to the server, and
>> clients are trying to retrieve these files at the same time. Please try
>> connecting to the Internet and performing the AutoDownload again at a
>> later time.
>>
>> If you continue having the same problem after prolonged period of time
>> then we would need you to help us troubleshoot the problem further.
>> Please follow the steps listed below.
>>
>> Step1:
>>
>> Firewall Access - Please be sure that proper components and program have
>> internet access through your firewall.
>>
>> * VetMsg.exe
>> * Isafe.exe
>> * vet32.exe
>> * VetTray.exe
>> * CAFix.exe
>> * Autodown.exe
>> * Application Layer Gateway(ALG)
>>
>> If you are running a Firewall on your system, you will need to properly
>> configure the program control options to allow the programs listed above
>> internet access. If you are unsure on how to configure your firewall
>> program, please contact the manufacture of the software for assistance.
>>
>> If you continue to receive the 'fatal error 3' message when trying to run
>> autodownload, please continue to step 2.
>>
>> Step2:
>>
>> Windows Firewall - Please be sure that the Windows XP firewall on your
>> system is configured properly. All the items listed above will need
>> internet access. Please Click Here for instructions on how to configure
>> the Windows XP firewall. Note: If you are already running EZ Armor and
>> the EZ Firewall program, we would recommend that you disable the built in
>> Windows firewall program. Please Click Here for instructions on how to
>> disable the software
>>
>> If you continue to receive the 'fatal error 3' message when trying to run
>> autodownload, please continue to step 3.
>>
>> Step3:
>>
>> Proxy Settings - If you connect to the internet through a proxy server,
>> please be sure that you have properly configured the EZ Antivirus proxy
>> settings. Please Click Here for instructions.
>>
>> If you continue to receive the 'fatal error 3' message when trying to run
>> autodownload, please continue with the troubleshooting steps listed
>> below.
>>
>>
>> At the moment we are trying to gather as much information as possible
>> that will help us resolve 550 and Fatal Error 3 AutoDownload Errors that
>> are not occurring due to the problem described above.
>>
>> Troubleshoot:
>>
>> You will need to run a file we have created to produce some information
>> about your system and it's connection to the Internet. Please click here
>> to download the file from our ftp site. When you click on the link, a
>> message will appear asking you what you wish to do with the file. Select
>> "save ":
>>
>> * Your browser will ask you for a location where you wish to save the
>> file. At this stage, browse to your EZ Antivirus installation folder -
>> usually C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus.
>> * Once you have saved the file, navigate to your EZ Antivirus
>> directory and run the ezavtrace.bat file by double-clicking on it (This
>> was the file you downloaded in the step above).
>> * You will see command window running TRACERT tests. It might take up
>> to 5 minutes for test to complete. Once finished, you will see following
>> confirmation:
>>
>>
>> *********************************************
>> Finished
>> Please send the ezreport to support now.
>>
>> *********************************************
>> Now you can run EZ Report. EZ Report will send an automatically generated
>> report to Technical Support with information about your computer's
>> configuration, and attach the information gathered in the section
>> described above:
>>
>> For EZ Antivirus 6.2/6.3:
>>
>> * Open EZ Antivirus, then click the Help menu and choose EZReport.
>> * In the message field type in your contact details and a description
>> for the problem, eg. 550 Error (if you have an existing USD or phone
>> support issue regarding the fatal error3/550, please reference the number
>> associated with your support request)..
>> * Left click on the Send Report button.
>>
>> For EZ Antivirus r7 - 2005:
>>
>> * Open EZ Antivirus, click on the the "Tools" tab and click on the
>> "System Report" button.
>> * In the message field type in your contact details and a description
>> for the problem, eg. 550 Error (if you have an existing USD or phone
>> support issue regarding the fatal error3/550, please reference the number
>> associated with your support request).
>> * Left click on the Send Report button.
>>
>> The report will be sent to Technical Support, along with the information
>> that was collected when you ran the batch file mentioned above. Technical
>> Support will analyze the information, and respond to you as soon as
>> possible.
>> If this document did not help you answer your question(s), please Click
>> Here to contact a Web Support Representative.
>
>
> Let me know how things are progressing with XP.
>
> D.
>
>
>
>
>


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