Re: Espresso machine malfunctioning, request assistance

"Nick" <artist634@xxxxxxxxx> wrote in message
news:1140915871.212716.152040@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
The 1st-line web site indicates the machine has a one year warranty.
Have you tried contacting them yet?


I'd definitely contact them, but given that this is a weekend he'll probably
not get a response immediately. For now, I'd drain the boiler and confirm
that it is overfilled, which will be useful information to give the First
Line tech in any event. There is no downside to doing this. If it were me,
I'd check the autofill probe because if that is scaled up and causing the
problem, it is 2 minute fix and he'd be back up and running before he'll get
a response from the dealer. Removing and checking an autofill probe is a
task easier than replacing a group gasket.

Beyond that, I'd probably stop given the fact that the machine is under
warranty, unless he is confident in his mechanical skills.

I don't know how First Line likes to deal with these sorts of situations. I
do know that Chris's techs try to size up the owner and to see how
comfortable he or she is with simple repairs (and most espresso machine
repairs involving component swaps are pretty simple). It is just not cost
effective to box up a 40 or 70lb machine and send it halfway across the
country for replacement of a solenoid valve. The dealer would much prefer
to send out the replacement part and guide the user in doing the repair then
eat the shipping costs. If the dealer eats only the return shipping cost he
risks having an angry customer, so it is a no-win situation for the dealer
unless he can talk the customer through doing the repair. I'd assume this
is how First Line would handle this unless the customer is in the immediate
vicinity of their shop.

At some point you have to get your hands dirty if you want to be able to
keep your machine running. Warranties expire and there is no substitute for
the confidence that comes with becoming comfortable with working on your
machine. I remember how freaked out I was the first time I replaced a group
solenoid, 6 or 7 years ago. Now, it's a repair that doesn't phase me.
Unless you live somewhere that the dealer is just down the street, it never
hurts to start getting familiar with working on a machine as soon as you
can. Just be careful and don't take anything apart you can't put back
together, and don't force things that won't go into place easily, and you
will be fine. Even a moderate screwup will probably cost less to fix, in
parts, than shipping the thing off and paying shipping in both directions.

ken


.

Relevant Pages

  • Re: Triumph Daytona 675 - Possible engine failure after only 660miles... advice needed!
    ... the dealer got the cam timing one tooth out. ... The dealer said no. ... Do not accept repair. ... Repair in the first instance does not mean you can't get a replacement ...
    (uk.rec.motorcycles)
  • Re: A/C question 96 Grand Caravan
    ... Comment from dealer is ... >> for a 96 vehicle. ... > With your van, the weak point is the transmission. ... But to answer your question......when you repair the evaporating and get the ...
    (rec.autos.makers.chrysler)
  • Re: Hard time puttin on the gear
    ... taking up riding seems pretty much agreed on. ... Personal preference, not an age ... I've seldom ever needed to repair a motorcycle on the road, ... dealer, the repair is more likely to be made under warranty because ...
    (rec.motorcycles)
  • Re: $ 567.00 for ten minutes labor !?!?!?!?!
    ... >>> Hiya, Joe... ... >>> two hours of labor. ... >> repair, then the SM is either a moron or he simply isn't interested ... > don't think I'll get any further with the dealer GM. ...
    (rec.autos.makers.ford.mustang)
  • Re: 1991 Camry 2VZ-FE Engine; CO Emission Failure
    ... dealership repair shop can perform prior to declaring the ECU faulty? ... I am schooled in the military electronics world. ... also has been designed to avoid needless replacement of field ... technician would test the tube in a tube checker prior to replacing ...
    (alt.autos.toyota)