Re: Good customer service experience

In article <kY-dnVolULUDYJPSnZ2dnUVZ_jednZ2d@xxxxxxxxxxxx>, Richard B.
Gilbert says...

I recall one "Rahjeev" who spoke with a perfect Oxonian accent. Even
more important, he knew how to solve the problem I called about!
It was a pleasure to work with him.

Such people do exist. Capital One outsources their customer service
overseas, to which I'm philosophically opposed because I'm an American
who does tech support and customer care, among other things - but every
single time I've called, the person on the other end speaks in
understandable English and is able and willing to solve the problem
right then. (not that I have to call very often...)

--
Steve Sobol - Programming/WebDev/IT Support
sjsobol@xxxxxxxxxxx
.

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