Re: How Not to Treat Folks

On 2010-03-10, WindsorFox<[SS]> <windsor.fox.usenet@xxxxxxxxx> wrote:
Elmo P. Shagnasty wrote:
In article <hn6g43$ctk$1@xxxxxxxxxxxxxxxxx>,
"William Munny" <wm@xxxxxxxxxxxxxx> wrote:
I eventually just called my new carrier, explained what had happened and
they got it done in 5 minutes while I was still on the phone with them.

Ummm....porting out of your old carrier does NOT, in any way, involve
dealing with your old carrier.

You engage the porting process through your new carrier.

If your new carrier was able to help "afterward", why didn't they just
take care of this in the first place?

Every time I have done it I had to call the old carrier and tell
them to allow the new carrier to do it. So your first statement is
incorrect from my experience.

That's not right. Number ports are always initiated by the new
carrier and by regulation the only reason the old carrier has to
fail to allow the port is if the account information the new carrier
has (e.g. name, address, account number) doesn't match the old carrier's
information. If you take a copy of the first page of a bill from
the old carrier with you to your new carrier so that they can copy
everything from there, the port is pretty much guaranteed without
saying a word to the old carrier.

I've done this quite a few times and the only carrier I ever had
to call beforehand was Sprint mostly because, the way their hideous
billing system worked then, if you ported out the primary line on a
family plan while leaving behind other lines the port would go just fine
but the account at Sprint for the remaining phones would be entirely
screwed up. T-Mobile, Verizon and AT&T don't have even that problem.

Dennis Ferguson
.

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