Re: Verizon stores ... bleeech!

On 2007-07-27, Esmail Bonakdarian <ebonak-a-@xxxxxxxxxxxxx> wrote:

If Verizon's network wasn't so good, and their phone support also (in
my experience), I would be tempted to ditch the service just based on
having had very poor experiences in these stores.

I guess in the future I will rely on their *611 service.

Well, let me try to answer your question.

When I moved here in 2003 I was with Verizon. They provided me with the
phone number for their E-Z Move department. I called.

It was rather simple, and really quite painless.

Since I moved to a completely different part of the country on a different
billing system, they closed my old account. There was an ETF on the old
account and an activation fee on the new one, so they issued the appropriate
credits to each account to cancel out the fees.

I really only walked in because I happened to be in the
neighborhood. I truly find this "intercepting customers at the door"
incredibly annoying and intrusive. Anyone else bothered by this?

I would be, but I gave up on Verizon about a year after I moved here, anyhow,
for other reasons.

.