Re: Verizon stores terrible customer service

A little less confrontational? Spend 50 minutes in a line in a store where
the employees outnumbered the customers? Where customers are walking out
after waiting for a half hour while watching employees walking around?

Did you read the post before jumping to your conclusions? Did you notice in
my post I only mentioned calling customer service after I was told I was not
eligible for any discounts or rebates?

Where does my post mention me being confrontational? Researching a purchase
prior to making it is being confrontational? Being an informed consumer is
being confrontational?

There was no miscommunication. When I called Verizon CSR told me it should
have been clear to anyone checking the account I was eligible for a discount
and the rebate.

Bottom line, if I had gone by what I was told in the store the phone would
have costed me $150.00 more.

Bottom line, is that is poor customer service.


"Richard Ness" <richard.no@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:b9udnb4We9ABfdzenZ2dnUVZ_tGdnZ2d@xxxxxxxxxxxxxx
> Was this on an e815?
>
> If you had been a bit less confrontational, you would
> have found out that the 'instant $50 rebate' is only
> available on-line, (and it looks like via telesales as well).
>
> In the stores, it's a $50 MAIL IN rebate.
>
> Repeat: mail in....
>
> You weren't eligible for any discounts - it is a REBATE.
>
> I'm not saying that she wasn't rude - some most definitely are.
> But, there may have been some mis-communication going
> on as well - as well as you telling her how to do her job.
> In many cases, guaranteed to get a negative reaction.
>
>
>
> "Lena" <lenagainster@xxxxxxxxx> wrote in message
> news:1128380958.391226.272330@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>> Francis K wrote:
>>
>>> This morning we went to the local verizon store in Mayfield Hts, Ohio.
>>> We
>>> checked out the phone, liked it and then got in line. There were only 6
>>> customers in the whole store and 5 employees up front. 1 person ahead of
>>> us
>>> in line. 2 people being waited on. We thought it would be a quick in and
>>> out. 50 minutes later we finally got to a customer service rep.
>>
>> I've noticed when I went to the Verizon store to purchase my family
>> plan that most customers seem to walk in "cold" and have no idea of
>> what plans are available, what phones they want, and have not done any
>> research beforehand. They have to be spoonfed all the details, so it
>> can easily take an hour per customer from start to finish.
>>
>>> "Susie" checked our account and told us we were not eligible for any
>>> kind of
>>> discount and would have to pay the full retail price for the phone. I
>>> explained that I had already called and made sure we were eligible for
>>> some
>>> type of discount and she became rude and again told us we would have to
>>> pay
>>> full retail. She implied I was lying about calling Verizon the day
>>> before...
>>>
>>> We gave up and walked out. In the parking lot I called Verizon. CSR on
>>> the
>>> phone confirmed our eligibility for the rebate.
>>
>> Shoulda called Verizon while in the store and handed the phone to
>> "Susie" while the CSR was on the line. Can't trust anyone named
>> "Susie".
>>
>> Hope your wife enjoys her new phone.
>>
>> Lena
>>
>
>


.

Relevant Pages

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  • Re: Verizon stores terrible customer service
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