Re: Verizon Sleaziness
- From: "Xman" <cdripper@rip,net>
- Date: Tue, 2 Aug 2005 21:59:40 -0400
Welcome to Verizon's amazing customer service. I still get pissed off when I
hear shit like this. All these cell phone companies have these ridiculous
early termination fees. Not one company has the balls or service good enough
not to have some thing like that. Henry my son, you'll get no sympathy from
the people here. They'll tell you to re-read some contract or some other
bullshit like that. Ya know, a bunch of great helpful people.
"Henry Hurst" <hhurst@xxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:42efc9da.838015@xxxxxxxxxxxxxxxxxxxxxxx
>
> In trying to cancel my Verizon cell phone, that I have had
> for over two years now, their representative Jerron told me
> I will be charged $175.00 early termination fee. I balked at
> that, since I have long since gone past any such date.
>
> He advised me that I had 'updated' my phone to receive
> extra minutes in April of this year, therefore the early termination
> fee applies. This is a complete fabrication, since I made no
> such change with Verizon. He further claimed I had signed such
> a contract and acknowledged verification sent to me via e-mail.
> Again, totally false. He promised he would check into it, and
> someone would call me back. That did not happen.
>
> I sent several e-mails to Verizon, each time getting an acknowledgment
> that my messages were received, and each time being promised a
> response. That also did not happen.
>
> I then spent a long time trying to contact Verizon customer service on
> the telephone, finally reaching a "Tamika" at the Columbia, SC call
> center. She said her records indicated I made the upgrade at a Circuit
> City store in Maryland. Since I have not been in Maryland for over two
> years, I knew this was also a fabrication. She promised to get with
> her supervisor on the matter and call me back in two hours. That, of
> course, did not happen either. I left voice mail messages for her,
> again after delays on their ridiculous machine-answered call centers,
> and have not yet had the courtesy of a call back.
>
> I am wondering if any others have experience such sleaziness from
> Verizon, and what I can do to get them to behave like honorable human
> beings.
>
>
.
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