Re: Charges for "chat"

Somewhere around Thu, 13 Apr 2006 14:13:17 GMT, while reading
alt.cellular.cingular, I think I thought I saw this post from Harry
<zzz@xxxxxxx>:

SNIP

Have you called and asked Customer Care?

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

What's with your 'have you called customer care' response all the time.
NOBODY IS GOING TO CALL THE IDIOTS AT CUSTOMER CARE.
Why sit on hold and then finally get some dolt who is clueless when
the people here generally know far more?


I've called Cingular a number of times. At no time have I had to sit
on hold, each time I've been treated withcourtesy and politeness. I've
also been given an answer which proved to be correct in every case and
on the first try.
That number is probably not very high, or your questions were simple and you
called at an off time.

I often wait on hold a while. While the reps have always been courteous and
polite, their answers definitely are not always correct and I have gotten 2
or 3 different answers to the same question on occasion. Sometimes, the
answer is obviously wrong, so I simply call again.

I don't really hold that against them - in fact, I expect it to happen
sometimes. They are often new, or sometimes preoccupied and not totally
paying attention, just like normal humans sometimes are.
--
Marty - public.forums (at) gmail (dot) com
"Those are my principles, and if you don't like them...
well, I have others." - Groucho Marx
.

Relevant Pages

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