- From: "Mo Mo" <cell@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 4 Dec 2005 01:47:05 -0500
How in the world can I get Cingular to stop the MMS spam I am getting? I
can't even get to their tech support. They tell me I can't call till Monday
which is unbelievable to me. Anyway I get about 30 messages a day that are
spam all coming from a few addresses@xxxxxxxxxxxxxx I called 12 -1 to
complain about mms messages. Cingular said they couldn't stop them and
turned off my internet and ability to send pictures. I called on 12-3 when
I discovered my Internet and picture sending abilities were turned off. The
rep turned them back on for me and said she had stopped all the spam mms
messages from reaching me. This was not the case. I called back around
12:15 a.m. on 12-4 and the customer service rep said she would put me
on a do not solicit list and that would stop everything. Yeah right.
I had this happen when I was a sprint customer once and they opened a
trouble ticket for me and took care of it. I've talked to 3 customer
no-service people now. They tell me it is impossible to block a domain.
Come on... Ok now here is the real kicker. Customer no-service tells me
that once I go over my 40 messages since I have the media basic package that
I will have to pay them 10 cents per message. Well I've already way
exceeded that. How can they get away with forcing me to pay for messages I
do not want? I find this extremely difficult to believe, but had no success
after several calls to customer service.
Oh yeah, the rep told me "You should text message them back asking to be
removed from their list or reply with the word STOP"
Has anyone else had any luck getting something like this fixed?
I pity those with Cingular and other carriers that charge for incoming
messages. Your future is dim & expensive as the spammer's transition to SMS
and other methods of phone spam. You have no SPAM filtering capability.
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