Re: I cancelled my cingular service today I'M FREE, I'M FREE, FREEDOM!!!
- From: "Aaron" <aarons6@xxxxxxxxxxx>
- Date: Sun, 6 Nov 2005 14:59:54 -0800
"JHNichols" <qwerty@xxxxxxxxxxxxx> wrote in message
news:2K4bf.73644$GQ.7751@xxxxxxxxxxxxxxxxxxxxxxx
> I will be signing up with someone else by the end of the day.
>
> After having Cingular for about three years my trusty old Nokia 5100
series
> suddenly showed "NO SERVICE". I took it to the local office, of course
they
> could not fix it. All they could do was give me the number to customer
> service (I thought that is what the local office was). I called up
customer
> service (on my employer issued phone). They could not fix it and
suggested
> that I was getting no service because the towers had been moved (their
> words). The customer service lady I talked to remarked that it was
strange
> that my calls had been routed through towers in Jackson, Ms. (I live in
200
> miles away.) and that is why voice messages would not show up for a week
> (another story). She further suggested that because my phone was old it
> might have problems with system changes. I reminded them that I had paid
> insurance since I bought the phone, so I should at least get another
phone.
> She agreed and gave me another number to a separate insurance company (all
> payments I made went to Cingular Wireless). I called these people up gave
> them all the information and they would send me another phone for an
> additional $50 activation fee (why was I paying for insurance?). I
thought
> what the hell, just agree to it and I would have phone service again in a
> couple of days. A couple of days later the new phone comes in. It is a
> Nokia 3560. Between the total insurance paid and the additional $50 I
feel
> a little taken advantage of, but at least I have phone service again. NO.
> This phone is supposed to come programmed ready to use. The only number
> that I can call on it is #611. I call #611 (oh goody, customer (non)
> support again). The lady tells me this time that the Nokia 3560 will not
> work with my account. I calmly tell her that I will take it to the local
> office and that if they cannot fix it I will cancel my account. I did not
> expect them to be able to, and they did not surprise me. The man behind
the
> counter toyed with it for a couple of minutes and then announced that I
> needed to call "customer support". I then said in a calm, non-personal,
> business like way, "thanks for looking at it, but I have spent to much
time
> with this problem already, please just cancel my account." He said
> something to the effect "We can't do that here, you will need to call
> customer support". This I did this morning. This episode has left me
with
> the impression that Cingular is a dysfunctional business, with their last
> concern being the customer once they are roped in. Its procedures mirror
> those of bureaucratic local governments. The people who populate their
> local offices are people who are not trusted to make decisions (I do not
> know this, but this is the impression from Cingular's practices).
>
> This story is not as bad as some have, but this is really poor performance
> on Cingular's part.
>
>
>
> Here is the way the story should have gone:
>
>
>
> After having Cingular for about three years my trusty old Nokia 5100
series
> suddenly showed "NO SERVICE". I took it to the local office, they could
not
> fix it. After looking at my account on their computer and seeing that I
had
> been paying insurance every month since I have been with them, the
> professional person behind the counter pulled a new phone (a Nokia 3560,
the
> newer equivalent to the old 5165). Within a few minutes it was programmed
> and I was on my way. I am writing this to express my satisfaction at the
> quick response of your fine employees to my malfunctioning equipment.
> Thanks again, your loyal customer XXXXXX.
>
> But alas the above paragraph is fantasy.
>
>
have a nice time im sure you will be missed..
how come you guys think that because you have service with a company they
need to give you free stuff when the stuff you have breaks down??
hey i have cable and my tv isnt working right.. i have had cable for years,
maybe ill call in and say ill cancel my service unless they give me a new
tv... YOU THINK THAT IS GOING TO WORK????
you have used your 5165 phone for much longer then the phone was around for,
the technoligy has changed..
they dont owe you anything.. they gave you service untill your phone broke.
if you went on ebay or something and got a new phone for much lower then 50$
you would have been on your way.
unfortunatly the insurance is kind of a scam with older phones.. you dont
realise that you spent 4 or 5 times the phone is worth with just the monthly
payment, now they want 50$ to give you a new one.. they probably dont even
have that type of phone anymore that is why they gave you the one you got
that "wont work with your plan" they probably did offer to upgrade your plan
but it would have been more money a month and renue your contract.
good luck getting what you want with someone else.
.
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