Re: I cancelled my cingular service today I'M FREE, I'M FREE, FREEDOM!!!

This kind problems exist with every Cellular provider. I am with Sprint PCS
, I paid insurance on my phone, almost I got the same experience as yours.

"JHNichols" <qwerty@xxxxxxxxxxxxx> wrote in message
news:2K4bf.73644$GQ.7751@xxxxxxxxxxxxxxxxxxxxxxx
>I will be signing up with someone else by the end of the day.
>
> After having Cingular for about three years my trusty old Nokia 5100
> series suddenly showed "NO SERVICE". I took it to the local office, of
> course they could not fix it. All they could do was give me the number to
> customer service (I thought that is what the local office was). I called
> up customer service (on my employer issued phone). They could not fix it
> and suggested that I was getting no service because the towers had been
> moved (their words). The customer service lady I talked to remarked that
> it was strange that my calls had been routed through towers in Jackson,
> Ms. (I live in 200 miles away.) and that is why voice messages would not
> show up for a week (another story). She further suggested that because my
> phone was old it might have problems with system changes. I reminded them
> that I had paid insurance since I bought the phone, so I should at least
> get another phone. She agreed and gave me another number to a separate
> insurance company (all payments I made went to Cingular Wireless). I
> called these people up gave them all the information and they would send
> me another phone for an additional $50 activation fee (why was I paying
> for insurance?). I thought what the hell, just agree to it and I would
> have phone service again in a couple of days. A couple of days later the
> new phone comes in. It is a Nokia 3560. Between the total insurance paid
> and the additional $50 I feel a little taken advantage of, but at least I
> have phone service again. NO. This phone is supposed to come programmed
> ready to use. The only number that I can call on it is #611. I call #611
> (oh goody, customer (non) support again). The lady tells me this time
> that the Nokia 3560 will not work with my account. I calmly tell her that
> I will take it to the local office and that if they cannot fix it I will
> cancel my account. I did not expect them to be able to, and they did not
> surprise me. The man behind the counter toyed with it for a couple of
> minutes and then announced that I needed to call "customer support". I
> then said in a calm, non-personal, business like way, "thanks for looking
> at it, but I have spent to much time with this problem already, please
> just cancel my account." He said something to the effect "We can't do
> that here, you will need to call customer support". This I did this
> morning. This episode has left me with the impression that Cingular is a
> dysfunctional business, with their last concern being the customer once
> they are roped in. Its procedures mirror those of bureaucratic local
> governments. The people who populate their local offices are people who
> are not trusted to make decisions (I do not know this, but this is the
> impression from Cingular's practices).
>
> This story is not as bad as some have, but this is really poor performance
> on Cingular's part.
>
>
>
> Here is the way the story should have gone:
>
>
>
> After having Cingular for about three years my trusty old Nokia 5100
> series suddenly showed "NO SERVICE". I took it to the local office, they
> could not fix it. After looking at my account on their computer and
> seeing that I had been paying insurance every month since I have been with
> them, the professional person behind the counter pulled a new phone (a
> Nokia 3560, the newer equivalent to the old 5165). Within a few minutes
> it was programmed and I was on my way. I am writing this to express my
> satisfaction at the quick response of your fine employees to my
> malfunctioning equipment. Thanks again, your loyal customer XXXXXX.
>
> But alas the above paragraph is fantasy.
>
>


.

Relevant Pages

  • Re: I cancelled my cingular service today IM FREE, IM FREE, FREEDOM!!!
    ... All they could do was give me the number to customer ... > service (I thought that is what the local office was). ... > She agreed and gave me another number to a separate insurance company (all ... > payments I made went to Cingular Wireless). ...
    (alt.cellular.cingular)
  • I cancelled my cingular service today IM FREE, IM FREE, FREEDOM!!!
    ... After having Cingular for about three years my trusty old Nokia 5100 series ... All they could do was give me the number to customer ... service (I thought that is what the local office was). ...
    (alt.cellular.cingular)
  • Re: do some research before buying, its too late for me
    ... After having Cingular for about three years my trusty old Nokia 5100 series ... All they could do was give me the number to customer ... service (I thought that is what the local office was). ... insurance since I bought the phone, so I should at least get another phone. ...
    (alt.cellular.cingular)
  • Re: I cancelled my cingular service today IM FREE, IM FREE, FREEDOM!!!
    ... After having Cingular for about three years my trusty old Nokia 5100 series suddenly showed "NO SERVICE". ... All they could do was give me the number to customer service (I thought that is what the local office was). ... She agreed and gave me another number to a separate insurance company (all payments I made went to Cingular Wireless). ...
    (alt.cellular.cingular)
  • Re: QC-proof cipher?
    ... operational concept of "insurance" is to make a profit of every customer? ... Precisely why they do NOT try to make a profit on each customer. ... the cost of a health insurance policy ...
    (sci.crypt)