Credit balance under $10 on a closed account, kiss it good-bye
- From: Bill <billrubin@xxxxxxxxxxx>
- Date: Fri, 07 Oct 2005 02:43:39 GMT
I recently ported my old AT&T TDMA number over to Verizon. I had
been on a $14.99 corporate plan less 23% discount for 60
minutes. I got my bill last month and paid it, and this month
got a bill showing the corporate discount plus tax, for a credit
of $3.93, since I guess the corporate discount is always a month
late in showing up. The bill did not say anything about how to
get the money back so I called customer service. The person I
spoke to (from the business customer service) told me that
because the amount due me was less than $10, they were
"absorbing" it to cover the expense of closing my account (or
some such BS). I could not believe it. I told her I guess I
should just not have paid the previous month's bill and waited
for the final bill. She actually said "yes, that would have been
an option". I guess being a former customer there was little
reason for them to be nice to me.
Anyway, I guess this is just a small penalty to be able to say
that I am a former Cingular customer. I have never seen such
incompetent customer service. I was on Autopay and for some
reason they did not like my credit card info (they claimed it
expired even though I had just entered it and the card did NOT
expire) so my bill did not get paid. I was never notified that
the bill was not paid (I did not generally look at the bill
since I never went over and I had it set up to be paid) until I
got a nastygram in the mail after 3 months telling me that I was
going to be submitted for collection if I did not pay. People
may say that Verizon sucks, but I can't believe that they are
anywhere near as bad as Cingular.
Bill
.
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