Re: {OT} Oh, Boy! It was a long, hard fight, Ma, but I won!
- From: Hachiroku ハチロク <Trueno@xxxxxxx>
- Date: Tue, 21 Oct 2008 22:52:16 -0400
On Tue, 21 Oct 2008 20:23:23 -0400, Cathy F. wrote:
"Hachiroku ????" <Trueno@xxxxxxx> wrote in message
news:pan.2008.10.21.23.59.01.260787@xxxxxxxxxx
On Tue, 21 Oct 2008 04:17:12 -0700, ransley wrote:
On Oct 21, 12:20 am, Hachiroku ???? <Tru...@xxxxxxx> wrote:
Dell Certified Server Field Service Technician.
Usually I pass the tests on the first try. I did this one, too, it just
took 1.5 hours!
(This was a biggie. I can now work on any server Dell makes...gets me
more
jobs, too...)
A Dell Tech, great, Ive had a few over and dell only hires quality
folks.
Gee that sounds good!
But, how come a 'few'? Different machines, I hope!
My first Dell's CD drive died virtually immediately & was replaced tout de
suite. My second one needed a new... what was that constant whirring noise?
Power supply unit/fan? Whatever is in the upper back of the case, at any
rate. ;-) Took forever to explain - umpteen times - to the phone techs &
for them to realize it really & truly needed a new part, but once the home
tech was contacted, went super-quickly.
Yeah, sometimes getting the phone techs to understand what's going on can
be a little 'challenging'...
But once they make a diagnosis, usually (>90%) it's spot-on.
I deal with a different level of techs from you guys, and they are GREAT!
I have learned a lot. (I also have a direct line...I'm in usually < 10
minutes, sometimes < 5...)
They will also do transfer of files from old machine to new & set-up of new
with basic peripherals. IOW, no prob involved.
We don't so that...Hardware only. I think this changed last year. Install
the hardware, make sure it works, and any software issues are referred
back to Dell.
What they started doing last week was, if there is a software issue,
instead of leaving and saying, "Good Luck" I use the customer's phone,
call *MY* number, explain the situation to my tech support and the client
is in to software support <15 minutes.
Cathy
.
- Follow-Ups:
- Re: {OT} Oh, Boy! It was a long, hard fight, Ma, but I won!
- From: Cathy F.
- Re: {OT} Oh, Boy! It was a long, hard fight, Ma, but I won!
- References:
- {OT} Oh, Boy! It was a long, hard fight, Ma, but I won!
- From: Hachiroku ハチロク
- Re: {OT} Oh, Boy! It was a long, hard fight, Ma, but I won!
- From: ransley
- Re: {OT} Oh, Boy! It was a long, hard fight, Ma, but I won!
- From: Hachiroku ハチロク
- Re: {OT} Oh, Boy! It was a long, hard fight, Ma, but I won!
- From: Cathy F.
- {OT} Oh, Boy! It was a long, hard fight, Ma, but I won!
- Prev by Date: {OT} sign of things to come
- Next by Date: Re: {OT} Vote for Barry, America will be attacked....
- Previous by thread: Re: {OT} Oh, Boy! It was a long, hard fight, Ma, but I won!
- Next by thread: Re: {OT} Oh, Boy! It was a long, hard fight, Ma, but I won!
- Index(es):
Relevant Pages
|
